CARL JOHN DORLIAC
Customer Service Representative
Summary
Address: Purok Orchids, Sadaan, Midsayap, North Cotabato PROFESSIONAL SUMMARY An individual who is enthusiastic about cultivating effective working relationships and environment at all levels in the organization, seeking for a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
CUSTOMER SERVICE REPRESENTATIVE
BANK OF THE PHILIPPINE ISLANDS
05.2018 - Current
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Analyzes client files and accounts for discrepancies and resolved variances.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
TECHNICAL SUPPORT REPRESENTATIVE
TELEPERFORMANCE PHILIPPINES
05.2017 - 06.2018
- Provide technical assistance and answers to user questions over the phone
- Assisting users by troubleshooting problems with their equipment
- Guides users through setting up and running diagnostics of their set top boxes, internet, and telephones
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded promptly to incoming sales leads and requests for technical support.
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Provided documentation on troubleshooting of technical processes to support desk staff.
Education
Bachelor of Science - Accounting Technology
NOTRE DAME OF MIDSAYAP COLLEGE
Quezon Avenue, Poblacion 5, Midsayap, Cotabato 06.2013 - 03.2017
High School Diploma -
NOTRE DAME OF MIDSAYAP HIGH SCHOOL
Quezon Avenue, Poblacion 5, Midsayap, Cotabato 06.2009 - 03.2013
Skills
Microsoft Office Tools proficiency
undefinedTimeline
CUSTOMER SERVICE REPRESENTATIVE
BANK OF THE PHILIPPINE ISLANDS
05.2018 - Current
TECHNICAL SUPPORT REPRESENTATIVE
TELEPERFORMANCE PHILIPPINES
05.2017 - 06.2018
Bachelor of Science - Accounting Technology
NOTRE DAME OF MIDSAYAP COLLEGE
06.2013 - 03.2017
High School Diploma -
NOTRE DAME OF MIDSAYAP HIGH SCHOOL
06.2009 - 03.2013
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