Carl Jay Alcantara
Customer Service
Marikina City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
6
6
years of professional experience
Work History
Content Moderator
Accenture Inc.
10.2020 - Current
- Acquired in-depth knowledge of content areas to provide effective edits.
- Reviewed relevant images to accompany content for maximum impact.
- Suggested improvements to content to enhance quality and accuracy.
- Delegated and tracked each staff member's assignments and deadlines.
Customer Service Representative
TaskUs
07.2019 - 12.2019
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Representative
Teleperformance Philippines
01.2018 - 03.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Front Office Department- Reservations
Amal Roger Travel And Tours
12.2017 - 12.2018
- Maintained clean reception area to promote positive, professional environment for clients.
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
- Interacted with customers by phone, email, or in-person to provide information.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
Education
Bachelor of Science - Tourism And Travel Management
Our Lady of Fatima University
Antipolo City 04.2001 -
High School Diploma -
Our Lady of Perpetual Succor College
Marikina City 04.2001 -
Our Lady of Perpetual Succor College
Marikina City03.2009
Skills
Cultural Awareness
Customer Service
Complaint Resolution
De-Escalation Techniques
Problem-Solving Abilities
Timeline
Content Moderator
Accenture Inc.
10.2020 - Current
Customer Service Representative
TaskUs
07.2019 - 12.2019
Customer Service Representative
Teleperformance Philippines
01.2018 - 03.2019
Front Office Department- Reservations
Amal Roger Travel And Tours
12.2017 - 12.2018
Bachelor of Science - Tourism And Travel Management
Our Lady of Fatima University
04.2001 -
High School Diploma -
Our Lady of Perpetual Succor College
04.2001 -
Our Lady of Perpetual Succor College