Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Interests
Timeline
Hobbies and Interests
References
Generic
Carlito E. Cho Santos

Carlito E. Cho Santos

Complex Manager
Quezon City

Summary

Results-Driven Property Management Professional with a track record of optimizing facility operations and enhancing tenant experiences. Spearheaded initiatives to implement sustainability practices, ensuring cost-efficiency and compliance with industry regulations. Fostered collaboration among diverse teams to achieve operational goals.

Overview

17
17
years of professional experience
1993
1993
years of post-secondary education
9
9
Certifications
2
2
Languages

Work History

Complex Manager

California Garden Square Condominium Association I
01.2025 - Current

Duties & Responsibilities.

Administration.

Oversee the.

  • Supervise all personnel assigned to the specific property.
  • Acts and responds to clients' complaints and inquiries.
  • Submits accomplishment, progress, and management report.
  • Recommended programmed and action plans to maintain and improve all facilities and services.
  • Implementation of policies and programmed as promulgated by the Board of Trustees.
  • Preparation of correspondences, circulars, and memoranda for the information of unit owners, tenants, and occupants.
  • Negotiated contracts with service providers, securing favorable terms and cost savings.
  • Reviews payments for government dues or assessments for business permits and licenses, RPT, etc.
  • Provided technical oversight of daily maintenance, inspection, monitoring, and operation of common areas including all machinery and equipment.
  • Enforced security and safety procedures including fire alarm and detection systems, emergency preparedness programmed, earthquake drills, fire drills, and bomb threat drills.
  • Assisted in studying, evaluating, and analyzing requirements of the scope of services provided.
  • Facilitated collaboration between departments, resulting in more efficient decision-making and faster project completion times.
  • Implemented cost-saving measures that reduced overhead expenses without compromising quality or customer satisfaction.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Property Manager

Antel Spa Residences & Serenity Tower
01.2024 - 01.2025

Directly reporting to the Board of Directors for the following duties and responsibilities;

  • Implementing sustainability practices to enhance environmental performance and cost-efficiency of properties.
  • Develop and execute retail leasing strategies aligned with the company’s overall business objectives.
  • Solving complex tenant issues and disputes, providing resolutions that minimize legal risk and maintain relationships.
  • Maintain and implement the Condominium Corporation's House and Rules and Regulations, Master Deed with Declaration of Restrictions, Articles of Incorporation, and by‑laws;
  • Establish, maintain, and implement uniform operation and financial procedures to ensure the property is smooth, efficient, and effective management.
  • Manage the staff and other employees and/or workers assigned to the property and ensure that the workers perform their assigned tasks.
  • Maintain proper coordination with staff, suppliers, third‑party providers in addressing concerns related to property management.
  • Ensure that the payables and other obligations of the property are timely met and settled.
  • Ensure compliance with all the requirements of relevant government agencies.
  • Conduct market analysis to determine optimal rental rates and lease terms.
  • Implement an Emergency Management Plan for the property and conduct fire and earthquake drills for the benefit of unit owners, tenants, as well as employees of the property.
  • Conduct regular inspections of the property in relation to the renewal of permits, including but not limited to fire safety, electrical, discharge permit, building permit, and sanitary permit.
  • Prepare operation expenses(OPEX) and capital expenses (CAPEX) of the property.
  • Oversee and supervise the collection of the association dues and other special assessments, and ensure prompt payment of the unit owners and tenants.
  • Maintain proper record of all the transactions, reports, and other documents in relation to the daily operations of the property including but not limited monitoring of cash flow and other financial matter related to condominium corporation.

Property Manager

AIC GOLD TOWER INC.
02.2021 - 12.2023

AIC Gold Tower Condominium Corporation, Ortigas Center, Pasig City

Directly reporting to the Board of Directors for the following duties and responsibilities;

  • Consolidate concerns from unit owners and tenants and forward them to the proper channels so the same may be acted upon;
  • Maintain and implement the Condominium Corporation's House and Rules and Regulations,
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Manage the staff and other employees and/or workers assigned to the property and ensure that the workers perform their assigned tasks.
  • Ensure that the property is kept clean and maintained;
  • Ensure that the payables and other obligations of the property are timely met and settled.
  • Ensure compliance with all the requirements of relevant government agencies.
  • Implement an Emergency Management Plan for the property and conduct fire and earthquake drills for the benefit of unit owners, tenants, as well as employees of the property.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Prepare operation expenses(OPEX) and capital expenses (CAPEX) of the property.
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
  • Oversee and supervise the collection of the association dues and other special assessments, and ensure prompt payment of the unit owners and tenants.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.

Facilities Manager

CIIT College of Arts & Technology Inc.
08.2017 - 01.2021
  • Directly reporting to VP Finance Director for the following duties and responsibilities;
  • Manage and supervise the whole operations of the Facilities department.
  • Implement policies and guidelines approved by the management committee.
  • Allocate and proposed budget for the department for every fiscal year.
  • Managing budgets and ensuring cost-effectiveness.
  • Manage and supervise the Security operations of the school as well as maintenance and housekeeping personnel.
  • Overseeing and agreeing on contracts and providers for services including security, parking, cleaning, catering, technology, and others.
  • Ensuring that facilities meet government regulations and environmental, health and security standards.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Overseeing building projects, renovations and repairs.
  • Overall in charges of securing LGU permits for the business operations.
  • Manage school transportations and logistics.
  • Developed guidelines and health safety protocols of the school about the COVID19 pandemic.
  • Provided leadership to teams during simulated training sessions in preparation for combat and emergency incidents.
  • Maintained HVAC, temperature control, electrical and building automation systems.

Facilities Supervisor

Abdullah A.M Al Khodari Sons Co.
05.2009 - 10.2016

Company Overview: Kingdom of Saudi Arabia

  • Full-time Facilities Supervisor directly reporting to GSD Manager performing the following duties and responsibilities;
  • Responsible for the purchasing of materials for the head office supplies. Request for Quotations (RFQ) for analysis and comparison.
  • Coordinated with internal departments to schedule necessary repairs or renovations while minimizing disruptions to daily operations.
  • Assisted in budget planning by providing detailed estimates for repair costs, equipment upgrades, and other facilities-related expenses.
  • Make the necessary actions to any reported cases for installations, repairs and troubleshoots in damage facilities
  • Follow up requested items from the procurement department
  • Responsible for the maintenance and cleanliness of the company's camp facilities
  • Provided personnel with instructions on the proper use of PPE's to reduce contact with environmental hazards
  • Arrange the accommodations for the new staff and schedule deployment on the assigned work site
  • Developing and administering the policies of the facility as per company procedures at the same time maintaining daily, weekly reports and records as required
  • Supported upper management decisions regarding capital investments by providing data-driven insights into facility requirements.
  • Other duties that may be assigned from time to time.

Education

Bachelor of Science - Major in Info.Technology

Manuel L. Quezon University
Manila

Skills

Real estate management

Strategic workforce management

Maintenance scheduling and coordination

Financial planning

Accomplishments

Employee of the Year, 2018,
CIIT College of Arts &
Technology

Software

Knowledgeable in Trello, HRIS, Google, Rentec Direct, Buildium

Certification

Pollution Control Seminar

Interests

Watching Investigative & Forensic movies and Travelling

Timeline

Complex Manager

California Garden Square Condominium Association I
01.2025 - Current

Property Manager

Antel Spa Residences & Serenity Tower
01.2024 - 01.2025

Property Manager

AIC GOLD TOWER INC.
02.2021 - 12.2023

Facilities Manager

CIIT College of Arts & Technology Inc.
08.2017 - 01.2021

Facilities Supervisor

Abdullah A.M Al Khodari Sons Co.
05.2009 - 10.2016

Bachelor of Science - Major in Info.Technology

Manuel L. Quezon University

Hobbies and Interests

  • Watching Investigative & Forensic movies
  • Travelling

References

  • Eric Canino - Property Manager/ Ignacia Tower - 09369018324
  • Rei-Neil B.Hipolito - Building Engineer/ Antel Spa Residences & Serenity Towe- 09155135072
  • Channy Uy - Administrative Supervisor - AIC Gold Tower Inc.- 09258906887
Carlito E. Cho SantosComplex Manager