Logan Odom
Bedford Heights
Summary
Driven business professional with a proven track record in customer service, financial planning, and cross-functional collaboration, eager to contribute strategic insights to drive business growth.
Overview
5
5
years of professional experience
Work History
Certified Experienced Banker
Huntington National Bank
Maple Heights
06.2023 - 10.2024
- Delivered exceptional customer service, consistently resolving 95% of customer issues on the first contact.
- Provided tailored financial advice to clients on loan options, investment opportunities, and credit products; increasing client engagement.
- Fostered strong client relationships by educating and referring customers to additional banking services, contributing to growth in cross-sales.
- Ensured smooth operations by maintaining office equipment and inventory, reducing downtime.
Guest Service Agent
European Wax Center
Ann Arbor
10.2022 - 04.2023
- Managed scheduling and availability to maximize appointment bookings, achieving an increase in customer retention.
- Provided detailed product and service information to clients, leading to a 25% increase in product sales.
- Enhanced customer satisfaction by offering personalized recommendations and resolving service-related issues promptly
Customer Care Representative
CVS Caremark
Solon
06.2021 - 08.2022
- Assisted over 50 new or refillable prescription customers daily, ensuring accurate and timely processing within the pharmacy management system.
- Collaborated with insurance companies and healthcare providers to resolve prescription-related issues, reducing claim rejections.
- Responded to customer inquiries, providing clear and accurate information on prescriptions and Medicare coverage, resulting in a 95% customer satisfaction rate.
Receptionist
Development Center
Ypsilanti
09.2019 - 04.2020
- Provided administrative support by handling incoming calls, managing correspondence, and organizing office documents, which improved office efficiency by 15%.
- Successfully planned and coordinated seven on-site events.
- Greeted and assisted visitors, maintaining a professional and welcoming atmosphere that enhanced the overall client and guest experience.
Education
Bachelor of Marketing -
Eastern Michigan University
Ypsilanti, MI12.2022
Skills
- Strategic Planning:Experienced in developing and implementing effective strategies to meet organizational goals
- Time Management:Adept at prioritizing tasks and managing time effectively to meet tight deadlines
- Customer Service Excellence: Skilled in delivering exceptional customer service, with a focus on resolving issues and ensuring customer satisfaction
- Organization: Highly organized, with a keen eye for detail in managing documents, schedules, and tasks
- Adaptability: Quick to learn new processes, tools, and environments, with a proven ability to thrive in dynamic settings
- Problem Solving: Strong analytical skills, with a proactive approach to identifying and resolving issues efficiently
Timeline
Certified Experienced Banker
Huntington National Bank
06.2023 - 10.2024
Guest Service Agent
European Wax Center
10.2022 - 04.2023
Customer Care Representative
CVS Caremark
06.2021 - 08.2022
Receptionist
Development Center
09.2019 - 04.2020
Bachelor of Marketing -
Eastern Michigan University
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