CARL IAN AYUBAN
Cebu City, Philippines
Summary
Guest Service Specialist skilled in providing excellent support and managing administrative tasks in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Guest Service Agent
Stayable Suites
02.2023 - 02.2025
- Managed bookings, handled guest inquiries, processed refunds, answered emails, and maintained accurate records for smooth operations
- Delivered first class customer care through polite, professional service.
- Assisted in the preparation of regularly scheduled reports for upper management review.
Guest Services Representative
24-7 Intouch, Inc.
07.2022 - 02.2023
- Delivered personalised service to guests with special needs or requests.
- Coordinated with housekeeping department to ensure room readiness before guest arrival.
Customer Service Representative
Teleperformance
03.2022 - 07.2022
- Assessed customer needs and ensure prompt and efficient service delivery in compliance with the bank's service standards.
- Processing account opening of new accounts, renewal, termination, and payment of matured placements.
Outbound Sales Representative
BMJ Fergus, Inc.
05.2020 - 02.2022
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Maintained accurate records of client interactions, ensuring consistency in follow-ups and long-term relationship building.
Education
Bachelor of Science in Computer Science -
Asian College of Technology
Skills
Time management proficiency
Customer service
Objection handling
Teamwork and Collaboration
Personal Information
Timeline
Guest Service Agent
Stayable Suites
02.2023 - 02.2025
Guest Services Representative
24-7 Intouch, Inc.
07.2022 - 02.2023
Customer Service Representative
Teleperformance
03.2022 - 07.2022
Outbound Sales Representative
BMJ Fergus, Inc.
05.2020 - 02.2022
Bachelor of Science in Computer Science -
Asian College of Technology