CARL DAVID CABANILLA
Virtual Assistant
Urdaneta City, Pangasinan
Summary
Talented virtual assistant with demonstrated experience providing administrative support services. Experienced in using a variety of software applications and calendar management. Excellent communication and interpersonal skills. A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level virtual assistant position. Ready to help the team achieve company goals.
Overview
8
8
years of professional experience
Work History
Chat Moderator/Team Leader/Humar Resource
Texting Factory
Urdaneta City
05.2019 - 09.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
Lead Generator/Lead Verifier
Co-worx.ph/Go99
Urdaneta City
01.2019 - 04.2019
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills.
- Scheduled sales appointments to discuss products and services and to close qualified leads.
- Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
Online Marketing Specialist
Concord Concept BPO
Urdaneta City
08.2018 - 12.2018
- Developed and implemented techniques for increasing page visits and likes.
- Collected and analyzed data to improve strategies.
- Created content strategies for digital media.
Customer Service Representative
Digital River Inc./Sitel Baguio
Baguio City
11.2016 - 05.2017
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Chat Support Representative
Synergy Extreme Contact Solution
Urdaneta City
08.2015 - 12.2015
- Assisted the department with email-based and phone support when the call center was busy or short-staffed.
- Handled inbound customer chat conversations from various websites.
- Trained new team members on live chat procedures and customer service protocols.
Education
High School Diploma -
International Colleges For Excellence
Urdaneta City 04.2001 -
Skills
Sorting and labeling
Mail handling
Spreadsheet management
60-70 WPM typing speed
Excellent Communication
Attention to Detail
Teamwork and Collaboration
Problem-Solving
MS Office
Report preparation
Complaint resolution
Administrative support
Timeline
Chat Moderator/Team Leader/Humar Resource
Texting Factory
05.2019 - 09.2023
Lead Generator/Lead Verifier
Co-worx.ph/Go99
01.2019 - 04.2019
Online Marketing Specialist
Concord Concept BPO
08.2018 - 12.2018
Customer Service Representative
Digital River Inc./Sitel Baguio
11.2016 - 05.2017
Chat Support Representative
Synergy Extreme Contact Solution
08.2015 - 12.2015
High School Diploma -
International Colleges For Excellence
04.2001 -