Carla Mae Lagarde
Pasig
Summary
Dynamic Customer Service Representative with a proven track record at Foundever, excelling in problem-solving and computer proficiency. Leveraged active listening and critical thinking to enhance customer satisfaction and retention. Achieved notable debt collection results, demonstrating exceptional negotiation skills. Committed to continuous improvement and team success, evidenced by effective training and support of new hires.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Foundever
07.2019 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Assisted in training new hires on department procedures, system navigation, and best practices for successful collections.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor Of Science - Information Technology
Colegio De Santo Cristo De Burgos
Quezon Province, Philippines07.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
Timeline
Customer Service Representative
Foundever
07.2019 - Current
Bachelor Of Science - Information Technology
Colegio De Santo Cristo De Burgos
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