CARLA MAE DASI-AN
Virtual Employee
Summary
Dynamic and results-oriented professional with over five years of diverse experience in virtual assistance, client services, administrative support, and team leadership. Expertise in managing high-volume communications, coordinating complex schedules, preparing detailed reports, and handling sensitive information with discretion. Proven track record in streamlining workflows and enhancing executive support while delivering exceptional client service in remote and international settings. Committed to leveraging strong administrative, communication, and technological skills to provide outstanding virtual assistant support that drives operational efficiency and contributes to organizational success.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Cities Management
Minneapolis, Minnesota
02.2024 - Current
- Filing documents, using SharePoints and sending out email communications
- Monitor shared inboxes; draft and respond to routine correspondence
- Answer emails and calls from various clients (homeowners, bankers, realtors, and other customers) related to portal navigation/registration, account information, accounting/billing, exterior property maintenance, and etc.
- Software/Applications used: CINC Systems, Microsoft Teams and Outlook, Webex
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Team Manager/Leader
Alorica Philippines Inc.
Cebu City, Cebu Philippines
01.2022 - 01.2024
- Meet expectations and collaborated with foreign clients for short and/or long term projects
- Handling agents from training up to daily production
- Present or report weekly performance and progress, prepare and format documents, slide decks, and basic reports
- Coordinate virtual events, webinars, and team meetings
- Achieved management objectives, consistently hitting deadlines and targets
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action
- Maintained positive, professional working environment to optimize staff and customer satisfaction
- Support ad-hoc tasks
- Software/Applications used: TCS, Lark, Microsoft Teams, My Application, BI Client, Microsoft Office
Content Moderator
Alorica Philippines Inc.
Cebu City, Cebu Philippines
07.2020 - 01.2022
- Made sure all user-generated content (UGC) on the platform is free of scams and illegal content and is not harmful to other users who sees it
- Review user-generated content in real time to meet the company’s standards and community guidelines, labeling, ads review, and video content moderation
Tutor/Teacher
Tutoring Club Cebu
05.2020 - 07.2020
- Taught multiple students such as preschoolers/primary/secondary school with different subjects. Mostly reading and comprehension, English, Mathematics, and the like. A few students follows learning objectives and the rest requests base on their school homework and/or parent’s demands
Education
Bachelor of Science - Civil Engineering
University of San Carlos - Technological Center
Talamban, Cebu City, Philippines 06.2015 - 03.2020
Skills
Virtual Assistance and Administrative support
Email & Calendar Management (Microsoft Outlook, Google Workspace)
Client Communication & Customer Service (Phone, Email, Chat)
Document Preparation, Filing & Data Entry
CRM & Property Management Software (CINC, TCS, BI Client)
Team Leadership, Coaching & Performance Tracking
Data entry
Computer skills
Timeline
Administrative Assistant
Cities Management
02.2024 - Current
Team Manager/Leader
Alorica Philippines Inc.
01.2022 - 01.2024
Content Moderator
Alorica Philippines Inc.
07.2020 - 01.2022
Tutor/Teacher
Tutoring Club Cebu
05.2020 - 07.2020
Bachelor of Science - Civil Engineering
University of San Carlos - Technological Center
06.2015 - 03.2020