Summary
Overview
Work History
Education
Skills
References
Timeline
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CARLA S. LABAJO

CARLA S. LABAJO

Taguig City

Summary

Motivated and adaptable professional with a strong work ethic and a positive attitude. Committed to contributing enthusiasm and optimism in a dynamic, forward-thinking environment. Eager to take on diverse challenges, continuously learn, and deliver meaningful results that drive organizational growth and success.

Overview

7
7
years of professional experience

Work History

Business Relationship Analyst (Senior Associate) - Risk and Brand Protection

Deloitte Philippines (Navarro Amper & Co)
08.2020 - Current
  • Document completeness review and quality control check.
  • Performs initial review of submissions from client engagement teams and evaluates completeness and appropriateness of proposed business relationship transaction/requests.
  • Assisting the Client Relation’s team in conducting KYC check, Independence & Conflict Check of the prospective Client/Third Party/Business Relationship Partner/Vendor to analyze and identify potential risks/red flags.
  • Checking for the compliance of the pre-engagement requirements.
  • Resolve complex issues or complaints of stakeholders.
  • Managing team’s mailbox in a daily basis.
  • Handles consultations before entering to Business Relationship particular to Independence issues and Anti-Corruption Due Diligence assessment.
  • Train new hires or members (including interns) of the team.
  • Facilitate internal trainings or refreshers to BR team periodically.
  • Updating of daily monitoring workbook and assignment of tasks/BRs.
  • Performs other ad hoc tasks that might be assigned from time to time.
  • Mentor and guide junior associates, providing training and support to develop their skills.
  • Lead and manage project tasks from initiation to completion, ensuring timelines and objectives are met.

Receptionist/Admin Assistant - Administration Department

Deloitte Philippines (Navarro Amper & Co)
08.2019 - 08.2020
  • Addressed phone inquiries and performed clerical office functions to resolve queries, concerns, and issues, escalating matters to management as necessary.
  • Developed and managed administrative documents and reports for inter-departmental use.
  • Handled high-volume correspondence via email and live chat, ensuring prompt and professional responses.
  • Organized and maintained hardcopy files for easy access and retrieval.
  • Maintaining an appointment book, answering phone calls, and providing information to callers and performing clerical tasks.
  • Developed and managed administrative documents and reports for inter-departmental use.
  • Performing ad-hoc administrative duties.

Front Desk Receptionist

Bounty Fresh Food Inc.
07.2018 - 01.2019
  • Greeting visitors and delivering exceptional customer service assistance.
  • Answering phones in a professional manner, and routing calls as necessary.
  • Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
  • Assisting with a variety of administrative tasks including copying, taking notes, and making travel plans.
  • Preparing meeting and training rooms.
  • Assisting colleagues with administrative tasks.
  • Performing ad-hoc administrative duties.

Education

Bachelor of Science - Tourism Management

Philippine Women’s University
01.2016

Skills

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Strong organizational and time management skills honed through managing schedules and multiple tasks effectively
  • Excellent verbal and written communication abilities demonstrated in client interactions and correspondence
  • Ability to work independently and collaboratively within a team environment to achieve goals and meet deadlines
  • Attention to detail and accuracy in completing tasks, essential for maintaining high standards of service
  • Excellent research skills utilized for comprehensive analysis and informed decision-making

References

Available upon request.

Timeline

Business Relationship Analyst (Senior Associate) - Risk and Brand Protection

Deloitte Philippines (Navarro Amper & Co)
08.2020 - Current

Receptionist/Admin Assistant - Administration Department

Deloitte Philippines (Navarro Amper & Co)
08.2019 - 08.2020

Front Desk Receptionist

Bounty Fresh Food Inc.
07.2018 - 01.2019

Bachelor of Science - Tourism Management

Philippine Women’s University

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CARLA S. LABAJO