CARLA S. LABAJO
Taguig City
Summary
Motivated and adaptable professional with a strong work ethic and a positive attitude. Committed to contributing enthusiasm and optimism in a dynamic, forward-thinking environment. Eager to take on diverse challenges, continuously learn, and deliver meaningful results that drive organizational growth and success.
Overview
7
7
years of professional experience
Work History
Business Relationship Analyst (Senior Associate) - Risk and Brand Protection
Deloitte Philippines (Navarro Amper & Co)
08.2020 - Current
- Document completeness review and quality control check.
- Performs initial review of submissions from client engagement teams and evaluates completeness and appropriateness of proposed business relationship transaction/requests.
- Assisting the Client Relation’s team in conducting KYC check, Independence & Conflict Check of the prospective Client/Third Party/Business Relationship Partner/Vendor to analyze and identify potential risks/red flags.
- Checking for the compliance of the pre-engagement requirements.
- Resolve complex issues or complaints of stakeholders.
- Managing team’s mailbox in a daily basis.
- Handles consultations before entering to Business Relationship particular to Independence issues and Anti-Corruption Due Diligence assessment.
- Train new hires or members (including interns) of the team.
- Facilitate internal trainings or refreshers to BR team periodically.
- Updating of daily monitoring workbook and assignment of tasks/BRs.
- Performs other ad hoc tasks that might be assigned from time to time.
- Mentor and guide junior associates, providing training and support to develop their skills.
- Lead and manage project tasks from initiation to completion, ensuring timelines and objectives are met.
Receptionist/Admin Assistant - Administration Department
Deloitte Philippines (Navarro Amper & Co)
08.2019 - 08.2020
- Addressed phone inquiries and performed clerical office functions to resolve queries, concerns, and issues, escalating matters to management as necessary.
- Developed and managed administrative documents and reports for inter-departmental use.
- Handled high-volume correspondence via email and live chat, ensuring prompt and professional responses.
- Organized and maintained hardcopy files for easy access and retrieval.
- Maintaining an appointment book, answering phone calls, and providing information to callers and performing clerical tasks.
- Developed and managed administrative documents and reports for inter-departmental use.
- Performing ad-hoc administrative duties.
Front Desk Receptionist
Bounty Fresh Food Inc.
07.2018 - 01.2019
- Greeting visitors and delivering exceptional customer service assistance.
- Answering phones in a professional manner, and routing calls as necessary.
- Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
- Assisting with a variety of administrative tasks including copying, taking notes, and making travel plans.
- Preparing meeting and training rooms.
- Assisting colleagues with administrative tasks.
- Performing ad-hoc administrative duties.
Education
Bachelor of Science - Tourism Management
Philippine Women’s University
01.2016
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong organizational and time management skills honed through managing schedules and multiple tasks effectively
- Excellent verbal and written communication abilities demonstrated in client interactions and correspondence
- Ability to work independently and collaboratively within a team environment to achieve goals and meet deadlines
- Attention to detail and accuracy in completing tasks, essential for maintaining high standards of service
- Excellent research skills utilized for comprehensive analysis and informed decision-making
References
Available upon request.
Timeline
Business Relationship Analyst (Senior Associate) - Risk and Brand Protection
Deloitte Philippines (Navarro Amper & Co)
08.2020 - Current
Receptionist/Admin Assistant - Administration Department
Deloitte Philippines (Navarro Amper & Co)
08.2019 - 08.2020
Front Desk Receptionist
Bounty Fresh Food Inc.
07.2018 - 01.2019
Bachelor of Science - Tourism Management
Philippine Women’s University