Carla Moseños
Executive Assistant To Hotel Manager
General Trias, Province Of Cavite
Summary
Dynamic Management Support Professional with more than 5 years in UAE 5-star hotels, combining Executive Assistance and Customer Service expertise. At Intercontinental Hotels Group,I provide direct support to the Hotel Manager and Department Managers handling executive admin, 800+ pax VIP functions, monthly townhall meetings, and supervising 35+ team members. Core strengths include calendar and SAP Concur reporting, MS Office, and Opera PMS. Valued for discretion,strong multitasking, and international hospitality standards. Open to EA,Admin, F&B Manager or Customer Service Lead roles in Cavite /alabang or WFH.
Overview
10
10
years of professional experience
Work History
Executive Secretary to the Hotel Manager
Intercontinental Hotel Group UAE
01.2021 - Current
- Provide comprehensive executive and administrative support to the Hotel Manager, ensuring efficient office operations and communication flow.
- Manage and organize the Hotel Manager’s calendar, including scheduling meetings, appointments, and conference calls.
- Prepare and review correspondence, reports, presentations, and confidential documents with accuracy and discretion.
- Coordinate internal and external communications, handling 20+ phone calls, emails, and guest inquiries in a professional manner.
- Arrange and oversee travel itineraries, hotel bookings, and meeting logistics for the management team.
- Liaise with department heads and staff to support cross-departmental coordination and ensure smooth daily operations.
- Assist in preparing reports, meeting minutes, and business summaries for management review and follow-up.
- Maintain high standards of organization, time management, and guest service excellence in line with 5- star hospitality industry practices.
- Improved accuracy of minutes and reports with thorough review and editing practices.
Food & Beverages Captain
Intercontinental Hotel Group UAE
01.2018 - 01.2021
- Supervise daily F&B operations, ensuring compliance and service excellence.
- Lead, train, and motivate new hires staff on SOP's,upselling techniques and to deliver exceptional 5 star hospitality guest experiences.
- Monitor dining areas, table setups, and timely food & beverage service.
- Assist in planning events, managing inventory, and driving revenue through upselling.
- Managed POS Billing, and nightly sales reconciliation with zero discrepancies.
- Maintain guest satisfaction through proactive complaint resolution and VIP service standards.
- Monitored food inventory and supplies to prevent waste.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food preparation, production, and plating for quality control.
Food & Beverages Hostess
Intercontinental Hotel Group UAE
01.2016 - 01.2018
- Welcome guests, manage reservations, waitlist and dining arrangements Using POS.
- Coordinate with staff, provide menu guidance, and handle guest requests.
- Maintain hospitality standards, address inquiries, feedback, and complaints.
- Supported needs of 35- person wait staff who attended to specific needs of countless customers daily for 5-star hotel restaurant with social relevancy and intentionality.
Education
Hospitality and Restaurant Services -
System Technology Institute (STI College)
Bonifacio Taguig Global City01-2010
Skills
- Calendar and Schedule Management- Managed complex schedules for Hotel Manager
- Document and Correspondence Management- Maintained filling systems for contracts,permit, and legal documents
- Confidential Correspondence- Drafted emails,memos, and letters on behalf of Hotel Manager
- Conflict Resolution- Resolve sensitive issues with diplomacy and discretion
- MS Office Suite- Excel, Power Point, Word,Outlook for reporting,filling and presentations
- Problem Solving- Anticipated executive needs and proactively solved
- Problem-solving aptitude
Timeline
Executive Secretary to the Hotel Manager
Intercontinental Hotel Group UAE
01.2021 - Current
Food & Beverages Captain
Intercontinental Hotel Group UAE
01.2018 - 01.2021
Food & Beverages Hostess
Intercontinental Hotel Group UAE
01.2016 - 01.2018
Hospitality and Restaurant Services -
System Technology Institute (STI College)