Carla Matias
Virtual Assistant/ Phone Agent Expert
Summary
With over a decade of experience in call handling for international clients and managing administrative tasks, I am skilled in leveraging my extensive knowledge to enhance operational efficiency. I am passionate about continuous learning, constantly integrating new skills and insights to drive excellence in every aspect of my work.
Overview
16
16
years of professional experience
Work History
Appointment Setter/Phone Agent
Homeaglow
6 2023 - Current
- I'm responsible for extracting data from Google Sheets, verifying its validity, and initiating contact for scheduling cleaning appointments through text messages, emails, or outbound calls.
Senior Order Specialist
TSD Global
01.2022 - 01.2023
- My main role is to assist Delta Airlines customers who have issues with their flight reservation through chat like for Booking, Modifying and Cancellations.
Customer Senior Assoc
WNS Global Services
01.2021 - 01.2022
- My main role is to assist Delta Airlines customers who have issues with their flight reservation through chat like for Booking, Modifying and Cancellations.
Customer Relationship Marketing Representative
247 ai Philippines
01.2013 - 01.2017
- My task is to offer the latest promotions for the subscribers of Optus and to also make sure that all plans will be under contract.
Travel Expert
Aegis PeopleSupport
01.2009 - 01.2013
- My daily responsibilities include promptly addressing all inbound calls regarding customers' itineraries and facilitating reservation requests with efficiency and professionalism.
Education
Associate of Science - Midwifery
University of Perpetual Help Dalta System
05.2001 -
Skills
Project Management
Problem Solving
Creativity
Customer Service Skills
Communication Skills
Multitasking
Sales Skills
Time Management
Adaptability
Data Entry and Documentation
Compliance and Security
Follow-Up Skills
Timeline
Senior Order Specialist
TSD Global
01.2022 - 01.2023
Customer Senior Assoc
WNS Global Services
01.2021 - 01.2022
Customer Relationship Marketing Representative
247 ai Philippines
01.2013 - 01.2017
Travel Expert
Aegis PeopleSupport
01.2009 - 01.2013
Associate of Science - Midwifery
University of Perpetual Help Dalta System
05.2001 -
Appointment Setter/Phone Agent
Homeaglow
6 2023 - Current