Office Services
Administration in Healthcare
Ontario,Ontario
Summary
Passionate about promoting lasting customer satisfaction Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Advisor, Customer Service
Concentrix Daksh Services Philippines Corporation
Quezon City, Manila, Philippines
09.2019 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Produced detailed reports outlining key issues and proposed solutions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recorded account information to open new customer accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer adjustments to maintain financial accounts.
Small Business Owner
Carlian Water Refilling Station
Quezon City, Manila, Philippines
11.2018 - 06.2022
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Coached and mentored employees through effective recruitment, hiring and goal setting methods.
- Evaluated suppliers to maintain cost controls and improve operations.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Maintained up-to-date administrative records to monitor operational conditions.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
Lounge Supervisor
Tanah Merah Country Club
Singapore, Singapore
07.2012 - 07.2018
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of theshift and breaking down at end of shift to facilitate operations.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved problems, improved operations and provided exceptional service.
- Prepared food orders to support waitstaff and other team members.
Waitress
Norwegian Cruise Lines, LTD.
Intramuros, Manila
12.2006 - 11.2011
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed food resources, memorized orders and coordinated customer service.
- Checked identification for minimum age for sale of alcoholic beverages.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic formal restaurant while maintaining calm, professional demeanor.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Office Administration
Fanshawe College
London, ON04.2024
Bachelor of Science - Major in Hotel And Restaurant Management
Trinity University Of Asia
Manila, Philippines04.2003
Skills
- Calm and Professional Under Pressure
- Call Documentation
- Issue and Complaint Resolution
- Managing Operations and Efficiency
- Technical Proficiency
- Good Telephone Etiquette
- Upselling Techniques
- Store Opening and Closing
- Scheduling and Time-Tracking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Advisor, Customer Service
Concentrix Daksh Services Philippines Corporation
09.2019 - 07.2022
Small Business Owner
Carlian Water Refilling Station
11.2018 - 06.2022
Lounge Supervisor
Tanah Merah Country Club
07.2012 - 07.2018
Waitress
Norwegian Cruise Lines, LTD.
12.2006 - 11.2011
Office Administration
Fanshawe College
Bachelor of Science - Major in Hotel And Restaurant Management
Trinity University Of Asia
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