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Carl Michael Yape
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Technician
Gigahertz Computer Systems
01.2024 - Current
- Replaced defective components or parts.
- Identified hardware and software issues, implementing practical solutions to enhance system functionality.
- Installed operating systems and application software on customer devices.
- Conducted quality inspections on repaired units, verifying performance standards before customer return.
- Managed quality control processes, ensuring high customer satisfaction through meticulous attention to detail.
- Supported quality control team activities.
- Created technical reports and supported parts requests.
- Completed case closures for customer support tickets in Asus, Lenovo, and MSI systems.
Technical Support Representative
Teleperformance (BPO)
10.2024 - 12.2024
- Resolved internet connectivity issues, enhancing customer satisfaction.
- Guided customers through troubleshooting, achieving quicker resolutions for connectivity issues.
- Walked customers through troubleshooting steps for modems, routers, and network devices.
- Directed troubleshooting for modems, routers, and network devices.
- Coordinated support efforts for internet connectivity issues, ensuring timely resolutions.
- Supported modem, router, and network device troubleshooting to restore service.
- Created service tickets to initiate technician visits for technician visits.
- Submitted service tickets to schedule technician dispatches.
Intern
Land Transportation Franchising and Regulatory Board (LTFRB)
01.2022 - 01.2022
- Accumulated 400 hours of hands-on experience in an internship role.
- Assisted with accurate inventory data entry to ensure reliable records.
- Streamlined filing systems and maintained organized document records for easy retrieval.
Education
Bachelor of Science - Information System
University of Caloocan City
Caloocan City01-2023
Skills
- Operating system installation
- Tech troubleshooting
- Troubleshooting
- Hardware repair
- Quality control
- Software hardware skills
- Technical adaptability
- Problem resolution
- Flexible approach
- Strong work ethic
Timeline
Technical Support Representative
Teleperformance (BPO)
10.2024 - 12.2024
Technician
Gigahertz Computer Systems
01.2024 - Current
Intern
Land Transportation Franchising and Regulatory Board (LTFRB)
01.2022 - 01.2022
Bachelor of Science - Information System
University of Caloocan City