CARL HEINZ G. OCAMPO

Managed B2B relationships with procurement teams, IT directors, accounts payable departments, and key decision-makers. Coordinated client meetings, negotiated contract renewals, and secured service agreements to maintain long-term partnerships and drive customer retention.

Conducted outbound sales calls to promote dietary supplements, skincare, and male enhancement products. Educated customers on product benefits and usage, identified their needs, handled objections, and delivered persuasive sales presentations to drive conversions, upselling, and revenue growth.

Drove subscription sales and customer retention by promoting SiriusXM satellite radio services, resolving billing concerns, and offering personalized subscription plans. Handled objections, negotiated renewal offers, and maximized upselling opportunities to reduce cancellations, increase revenue, and strengthen customer loyalty.

Coordinated with estaurant owners and business partners through inbound calls and emails to manage menu updates, resolve account inquiries, and ensure accurate restaurant listings. Maintained strong partner relationships, streamlined communication, and supported efficient food delivery operations.

Managed customer retention by resolving billing concerns, recommending cost-effective telecom plans, and delivering personalized solutions. Handled objections, negotiated service offers, and strengthened customer loyalty to reduce cancellations and drive long-term retention.