Carl Gardner
Stockton on tees,durham
Summary
Enthusiastic Customer and sales representative with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Able to make a sale even to the most challenging customers on the most difficult of days.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Freelance
Freelance
2022.04 - Current
Responding to live chat, queries and FAQs
Solving email and complaints
Handled and responded to anything between 80 to 140 emails per day
Established myself and my communication skills within this role
Sales and customer service representative
EE
2014.02 - 2022.08
Duties included:
Handling calls
making sales
dealing with customer account and queries
working alone and in a team
maintaining rapport with customers and building new relationships
Warehouse operator
Yodel
, Durham
2012.07 - 2013.11
Duties included:
Cleaning and maintaining safety
stacking pallets
use of forklift and pallet truck
Heavy lifting
Quality and stock control
Education
Ian Ramsey Church Of England school
2006.09 - 2011.07
GED -
Six Form College
Stockton On Tees 2011.09 - 2012.01
Skills
- Communication skills
- Problem solving
- Calm under pressure
- Selling products
- Team building
- Leadership
- Upselling
- Google Workspace
Affiliations
- Botany
- Gardening
- hiking
- basketball
- gaming
- art and reading
Timeline
Freelance
Freelance
2022.04 - Current
Sales and customer service representative
EE
2014.02 - 2022.08
Warehouse operator
Yodel
2012.07 - 2013.11
GED -
Six Form College
2011.09 - 2012.01
Ian Ramsey Church Of England school
2006.09 - 2011.07