CARL ANDREW S. MORALES
San Fernando,Philippines
Summary
Motivated professional with demonstrated success in managing tenant applications and supporting property operations. Utilised strong problem-solving abilities and effective communication skills to foster client relationships and ensure compliance. Committed to enhancing efficiency through meticulous documentation and collaborative teamwork.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Regal Gateway Property
Perth
09.2024 - 08.2026
- Coordinated tenancy lease agreements, renewals, and inspections to maintain compliance and enhance tenant satisfaction.
- Processed owner billing, invoices, and property maintenance requests to support financial accuracy and operational continuity.
- Managed tenant application processing for new lettings, ensuring timely and accurate processing.
Assistant Property Manager
LJ Hooker
05.2024 - 09.2024
- Conducted tenant screening and reference checks to ensure quality tenancies
- Prepared management agency agreements and organised client documentation for efficient management
- Responded to landlord enquiries, facilitating informed market appraisals
Technical Support Specialist
Concentrix
02.2022 - 02.2024
- Demonstrated outstanding technical troubleshooting skills, identifying problems promptly and precisely.
- Achieved high first-call resolution rates by employing effective problem-solving and communication skills
- Used exceptional planning and prioritisation skills to manage and resolve high volumes of incident tickets.
- Provided technical and billing support to AT&T customers, enhancing user satisfaction
- Used remote access software to help fault-find and solve computer malfunctions virtually.
Customer Service Representative
Teletech
01.2021 - 01.2022
- Maintained high customer satisfaction through efficient, empathetic service, contributing to positive customer experiences
- Maximised customer satisfaction by resolving service issues promptly.
- Managed customer accounts for T-Mobile, resolving billing and service issues to ensure customer retention
- Provided prompt responses to customer service enquiries.
- Supported customers with product inquiries and concerns.
Accountant
G&C Underground Services
06.2019 - 01.2021
- Ensured accuracy and timeliness of financial reporting to facilitate informed decision-making
- Prepared financial statements and vouchers while overseeing inventory control to support accurate reporting
- Managed payroll, accounts payable/receivable, and ensured tax compliance to maintain financial integrity
- (Palau)
Education
Bachelor of Science - Accounting Technology
Colegio De Sebastian
San Fernando, PAM01-2016
Skills
- Tenant application processing
- Customer account management
- Invoice processing
- Documentation management
- Microsoft Office
- Problem solving
- Multitasking ability
- Time management
- Team collaboration
- Written and verbal communication
- Attention to detail
- Customer relationship management
Hobbies and interests
Volleyball – Competitive player with coaching and refereeing experience in community leagues, demonstrating strong teamwork, leadership, and communication skills.
Timeline
Administrative Assistant
Regal Gateway Property
09.2024 - 08.2026
Assistant Property Manager
LJ Hooker
05.2024 - 09.2024
Technical Support Specialist
Concentrix
02.2022 - 02.2024
Customer Service Representative
Teletech
01.2021 - 01.2022
Accountant
G&C Underground Services
06.2019 - 01.2021
Bachelor of Science - Accounting Technology
Colegio De Sebastian