Cark Balagat
Tanza, Province Of Cavite
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Client Service Analyst
JP Morgan Chase & Company
03.2023 - Current
- Partner with a Client Service Associate or Client Service Senior Associate to understand client issues, responsible for providing timely follow-up to clients and accountable for client satisfaction through the ownership of the problem.
- Build knowledge of commercial treasury management products and services.
- Serve as a liaison between the Relationship team, Operations, Treasury Management Sales and Implementations to provide the best service to the client, department and the firm.
- Identify and control risk to prevent fraudulent account behavior and potential fraud exposure.
- Conducted thorough research to provide data-driven recommendations for improving client services.
- Escalated requests for service, acting as point of escalation for external and internal parties.
- Streamlined processes for increased efficiency in managing client accounts and requests.
Operations Specialist
JP Morgan Chase & Company
05.2020 - 02.2023
- Conducted thorough reviews of loan files, identifying potential issues early in the process to avoid delays.
- Analyzed applicants'' credit histories, income levels, and other factors to determine qualification status accurately based on lender requirements.
- Minimized default risk by thoroughly assessing borrower''s ability to repay loans according to guidelines set forth by government agencies and lending institutions.
- Maintained excellent communication with clients throughout the loan process, addressing concerns and answering questions promptly.
- Ensured compliance with industry regulations and company policies when processing loan applications.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Worked with underwriters to fix application problems and resolve issues.
- Checked loan documents for accuracy prior to closing.
Operations Analyst
Shopee Ltd, SEA Group
04.2018 - 03.2019
- Enhanced customer satisfaction, analyzing and addressing root causes of complaints.
- Analyzed customer feedback to develop strategies for service improvement.
- Streamlined communication between departments, facilitating faster problem resolution.
- Conducted in-depth market research to identify trends, enabling informed decision-making.
- Increased cost savings by identifying areas for process improvement and implementing cost-effective solutions.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Created and managed operational databases to store and track data and maintain accurate information.
- Designed plans to improve operations and suggested changes to systems for overall organization.
Quality Assurance Analyst
Intelenet Global Services
01.2016 - 03.2018
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Fostered culture of continuous improvement by regularly reviewing and updating QA methodologies to adapt to new challenges.
- Reduced number of customer-reported issues by establishing preemptive testing strategy that targeted common failure points.
Education
Associate of Arts - Hospitality And Restaurant Services
Bulacan Polytechnic Collge
San Jose Del Monte, Province Of Bulacan, Philippines04.2011
Skills
- Time management expertise
- Strong analytical skills
- CRM software proficiency
- Complaint Handling
- Complaint resolution
- Customer Service
- Attention to Detail
- Multitasking
- Excellent Communication
- Customer service excellence
Timeline
Client Service Analyst
JP Morgan Chase & Company
03.2023 - Current
Operations Specialist
JP Morgan Chase & Company
05.2020 - 02.2023
Operations Analyst
Shopee Ltd, SEA Group
04.2018 - 03.2019
Quality Assurance Analyst
Intelenet Global Services
01.2016 - 03.2018
Associate of Arts - Hospitality And Restaurant Services
Bulacan Polytechnic Collge
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