Car James A. Montera
Purok 1-B Barangay Callawa, Buhangin District, Davao City
Summary
Proven Call Center Representative with a track record of enhancing customer satisfaction through expert problem-solving and empathetic communication. Mastered multiple software platforms, significantly improving call efficiency. Skilled in data entry and adept at transforming complex issues into positive outcomes.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Ibex Global Solutions
07.2016 - 04.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Call Agent
Acsentria
11.2015 - 06.2016
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
Education
High School Diploma -
Pablo Lorenzo National High School
Davao City, Phillipines03.2010
Skills
- Problem-solving skills
- Customer support
- Data entry
- Sales expertise
- Verbal and written communication
- Complaint resolution
- Answering questions
- Product knowledge
- Payment processing
- Account updating
- Technical support
Timeline
Call Center Representative
Ibex Global Solutions
07.2016 - 04.2025
Call Agent
Acsentria
11.2015 - 06.2016
High School Diploma -
Pablo Lorenzo National High School
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