Cariza Marie C. Bisda
Malolos
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Patient Care Admin
Rocket Doctor
08.2021 - 12.2024
- Oversee client relations, administrative operations, and customer service management. This role requires strong communication and writing skills to ensure seamless coordination between patients, healthcare providers, and internal teams. Advocate for patient needs, maintain accurate records, and uphold accountability in all aspects of patient care administration.
- Improved patient satisfaction by efficiently addressing concerns and resolving issues in a timely manner.
Customer Service Representative
TaskUs
02.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Technical Support Representative
TDCX Philippines
03.2021 - 02.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Technical and Sales Support Representative
Convergys / Concentrix Philippines Inc.
05.2018 - 01.2021
- Streamlined order processing procedures for increased efficiency and accuracy.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
Education
BSBA - Marketing Management
University of The Assumption
01.2012
Guagua National Colleges -
Guagua National Colleges
01.2007
St. Nicolas Academy -
St. Nicolas Academy
01.2003
Skills
- Technology proficiency
- Case assessments
- Clinical documentation
- Patient Education
- Teamwork
- Problem-solving
- Time management
- Customer service
- Attention to detail
- Multitasking Abilities
- Problem-solving abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
Personal Information
- Age: 33
- Date of Birth: 03/03/91
- Nationality: Filipino
Timeline
Customer Service Representative
TaskUs
02.2022 - 12.2022
Patient Care Admin
Rocket Doctor
08.2021 - 12.2024
Technical Support Representative
TDCX Philippines
03.2021 - 02.2022
Technical and Sales Support Representative
Convergys / Concentrix Philippines Inc.
05.2018 - 01.2021
St. Nicolas Academy -
St. Nicolas Academy
BSBA - Marketing Management
University of The Assumption
Guagua National Colleges -
Guagua National Colleges
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