QuickBooks
Carissa Janel Cruz
Executive Assistant
Angono
Summary
Highly motivated self-starter who takes initiative with minimal supervision. Exceptional listener and communicator who effectively conveys information verbally and in writing. Proven relationship-builder with unsurpassed interpersonal skills. Energetic performer consistently cited for unbridled passion for work, sunny disposition and upbeat, positive attitude.
Overview
6
6
years of professional experience
Work History
Real Estate Executive Assistant
Safe Home Offer
10.2023 - Current
- Acted as an extension of the executive, taking remote tasks off his work load allowing him to focus his time on working with clients and growing the business.
- Assisted manager in all aspects of business operations.
- Acted as a transaction coordinator preparing offer documents for listing, selling, and buying properties.
- Assisted with bookkeeping and preparation of monthly reports.
- Managed basic e-mail requests such as accountants requesting bank statements, lender requesting balance sheets, etc.
- Contacted different utility companies to turn on/turn off, sign up/cancel services for properties that the company is buying or selling.
- Managed the executive's calendar by scheduling appointments.
- Managed the executive's e-mail's inbox by sending e-mails on behalf of the executive.
- Prepared and sent payment transfers and monthly invoices on behalf of the company entities.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Updated multiple operations' database for an organized and streamlined process.
General Virtual Assistant
Discount Auto Sales Of Miami
01.2023 - 08.2023
- Organized and managed team tasks using Asana.
- Organized and updated databases, records and other information resources.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Coordinated with inventory control to determine and manage inventory needs.
- Assisted with developing data entry processes.
- Created and designed product content using Canva to be posted on the company's social media platforms.
General Virtual Assistant
Terrashroom
01.2023 - 05.2023
- Monitored and responded incoming e-mails on behalf of the CEO regarding product and shipment inquiries.
- Managed Shopify accounts to monitor orders and process refund requests.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Handled the brand's social media platforms and responded to customer queries and requests using Meta Business Suite.
Operations Manager Apprentice
Alorica Teleservices, Inc.
04.2022 - 01.2024
- Serves as the program's main point of contact and bridge for onshore clients.
- Attends weekly business review meeting and discusses site performance with onshore clients.
- Responds to client request e-mails in a timely and professional manner. Coaches team managers into effective coaching styles and techniques.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Analyzed and reported on key performance metrics to senior management.
Operations Team Manager
Alorica Teleservices, Inc.
05.2021 - 04.2022
- Handles around 15-17 team members from both work-from-home and in office (hybrid setup).
- Overseeing, training, or advising team managers towards self-improvement and self-growth.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
- Redirecting team members towards career growth and honing them to be the next leaders.
Team Manager Apprentice
Alorica Teleservices, Inc.
04.2021 - 05.2021
- Designated as team lead at a training class and monitored trainees' performance.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Delivered regular team meetings for aligned work towards common goals.
- Established and maintained performance, quality and service standards for professional customer care.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Evaluated employee performance on a daily and weekly basis and coached and trained 15+ team members, increasing quality of work and employee motivation.
Customer Care Representative
Alorica Teleservices, Inc.
09.2020 - 04.2021
- Processing claims for physical damage, mechanical breakdown, lost, and stolen devices.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivering excellent customer service experience by providing tailored statements specific to customer's concern.
- Responding to requests for assistance and/or possible processing of credit card authorizations.
- Tracking calls related information of each call received for auditing and reporting purposes.
- Maintaining and updating customer information as necessary.
- Making attempts to resolve issues and deescalate issues of irate or dissatisfied clients.
- To the best of abilities, providing technical product support.
Customer Sales Representative
Alorica Teleservices, Inc.
01.2018 - 01.2020
- Responding to requests of customers related to client specific services.
- Probing questions that are effective and specific to customers' wants and needs.
- Improving customer satisfaction and loyalty by building strong relationships with customer accounts.
Overcoming objections when an offer is presented to the customer in a way that strengthens relationships and delivers a positive customer experience. - Knowing how to deliver a sales pitch to every kind of customer.
- Up-selling to customer upgrades as necessary.
- To the best of abilities, providing technical product support.
Education
Bachelor of Arts - International Studies
Far Eastern Univeristy
Manila 05.2001 -
Skills
Contract Administration
Software
Asana
Trello
Airtable
Google Suite
Microsoft Office
Shopify
Slack
Google Workspace
Canva
Meta Business Suite
Buffer
Melio
Dotloop
Timeline
Real Estate Executive Assistant
Safe Home Offer
10.2023 - Current
General Virtual Assistant
Discount Auto Sales Of Miami
01.2023 - 08.2023
General Virtual Assistant
Terrashroom
01.2023 - 05.2023
Operations Manager Apprentice
Alorica Teleservices, Inc.
04.2022 - 01.2024
Operations Team Manager
Alorica Teleservices, Inc.
05.2021 - 04.2022
Team Manager Apprentice
Alorica Teleservices, Inc.
04.2021 - 05.2021
Customer Care Representative
Alorica Teleservices, Inc.
09.2020 - 04.2021
Customer Sales Representative
Alorica Teleservices, Inc.
01.2018 - 01.2020
Bachelor of Arts - International Studies
Far Eastern Univeristy
05.2001 -
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