Summary
Overview
Work History
Education
Skills
Certification
Reference
Reference
Reference
Timeline
Generic
Carina Dela Cruz

Carina Dela Cruz

671 A1 Sulucan Street Sampaloc Manila

Summary

Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Assistant Restaurant Manager

Chowking - Excellent Gourmet Inc. ( New Management )
Figueras Street Sampaloc Manila
09.2022 - Current
  • Assisted in managing daily restaurant operations and staff schedules.
  • Supported inventory management by tracking supplies and placing orders.
  • Ensured compliance with health and safety regulations during service hours.
  • Monitored customer service standards and took corrective action when needed.
  • Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.

Dining Team Leader

Chowking - Jobcon worx Inc. ( Franchise )
Figueras Street Sampaloc Manila
08.2017 - 09.2022
  • Led team to execute daily operational tasks efficiently and effectively.
  • Facilitated training sessions to enhance team skills and knowledge.
  • Implemented process improvements to streamline workflows across departments.
  • Organized team meetings to discuss progress and address challenges collaboratively.
  • Monitored performance metrics to assess team productivity and quality standards.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Delegated daily tasks to team members to optimize group productivity.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Cashier

Chowking - fresh & Famous ( Company Owned )
Manila
02.2008 - 08.2017
  • Processed customer transactions efficiently at Chowking's fast-paced environment.
  • Maintained cleanliness and organization of checkout area to ensure a positive experience.
  • Assisted customers with menu selections and answered inquiries about products offered.
  • Handled cash, credit card, and mobile payments accurately during busy shifts.
  • Collaborated with team members to ensure smooth operation during peak hours.
  • Provided friendly service to enhance customer satisfaction in dining experience.

Education

Bachelor of Science - Business Administration Major of Computer College

Interface Computer College
Manila City
05-2022

Skills

  • Inventory management
  • Health compliance
  • Customer service
  • Staff scheduling
  • Process improvement
  • Team leadership
  • Operational efficiency
  • Effective communication
  • Interpersonal and written communication
  • Staff training and development
  • Sales and marketing

Certification

  • Red Cross Training - May 2024
  • Feedback Management System - October 01, 2022
  • Game Planning ( Sales, Marketing & Business Strategy ) - October 04, 2022
  • Integrated Pest Management - April 10, 2023
  • Food Safety Courses - May 10, 2024

Reference

  • Niks Bacalso

Frankies New York Buffalo Wings

0960-259-3571

Reference

  • Edlyn Enriquez

Frankies New York Buffalo Wings

0977-340-5787

Reference

  • Patricia Alapan

Frankies New York Buffalo Wings

0954-261-3292

Timeline

Assistant Restaurant Manager

Chowking - Excellent Gourmet Inc. ( New Management )
09.2022 - Current

Dining Team Leader

Chowking - Jobcon worx Inc. ( Franchise )
08.2017 - 09.2022

Cashier

Chowking - fresh & Famous ( Company Owned )
02.2008 - 08.2017

Bachelor of Science - Business Administration Major of Computer College

Interface Computer College

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Carina Dela Cruz