Carenne Napule
Lucena City, Quezon Province
Summary
High-energy Supervisor successful in building and motivating dynamic teams. Effective in cultivating company culture of collaboration, motivating staff to contribute new ideas that drive company growth. Organized and diligent leader with excellent written, oral and interpersonal communication skills.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
14
14
years of professional experience
Work History
Happy Customer Supervisor
Personal Collection
10.2017 - Current
- Oversaw and executed evaluations of branch policies and procedures to ensure compliance, resulting in a successful 95% collection rate
- Evaluated staff performance and devised plans for enhancement, which resulted in higher productivity and retention
- Developed strategies to grow and enhance existing customer sales, leading to a steady 15% increase in yearly sales at all handled branches.
Area Manager
Contact Integrated Marketing Communication Specialist
05.2015 - 04.2017
- Crafted a sales strategy informed by in-depth research into consumer purchasing behaviors and prevailing market trends
- Analyzed performance reports to identify areas for improvement, create targeted strategies, and enact modifications
- Revitalized teams that were previously underperforming, steering them towards increased productivity and profitability.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
Team Leader, Sales Operations
ADMOVERS
01.2011 - 01.2013
- Fostered robust customer relationships through a positive approach and responsive service.
- Reduced employee turnover by recognizing top performers and creating tailored development plans for under performers.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Enhanced customer satisfaction through proactive problem-solving and consistent follow up.
Education
Bachelor of Science - Financial Management
Sacred Heart College
Lucena City2017
Skills
- Forecasting
- Driving Results
- Retail Sales
- Loss Prevention
- Inventory Control
- Customer Service
- Leadership
- Employee Training
- Multi-channel Retail
- Relationship Building
- Business Operations & Development
Websites, Portfolios and Profiles
linkedin.com/in/carenne-napule
Timeline
Happy Customer Supervisor
Personal Collection
10.2017 - Current
Area Manager
Contact Integrated Marketing Communication Specialist
05.2015 - 04.2017
Team Leader, Sales Operations
ADMOVERS
01.2011 - 01.2013
Bachelor of Science - Financial Management
Sacred Heart College
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