Caren Joy Albeza
Tagum City
Summary
Dynamic Customer Service Representative with a proven track record at Barong World, excelling in active listening and critical thinking. Enhanced customer satisfaction through effective problem-solving and personalized solutions, resulting in increased loyalty. Proficient in data entry and adept at managing high-stress situations, fostering a positive service experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Barong World
Remote
03.2023 - 01.2026
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and company policies.
- Implemented feedback mechanisms to enhance service processes and address recurring issues effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Appointment Setter
Family Financial Consultants
Remote
03.2023 - 12.2025
- Scheduled appointments for clients, optimizing daily calendar efficiency.
- Communicated effectively with potential clients to assess financial needs and preferences.
- Managed follow-up communications, ensuring high engagement rates with prospects.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Online ESL Teacher
Palfish
Remote
04.2021 - 02.2022
- Developed engaging lesson plans tailored to diverse student needs.
- Fostered a supportive classroom environment encouraging active participation and collaboration.
- Adapted teaching methodologies based on individual learning styles and preferences.
- Enhanced cultural understanding among students with diverse backgrounds through the incorporation of global literature and multimedia resources.
- Assisted in reducing classroom disruptions and behavioral issues by implementing clear expectations, consequences, and positive reinforcement strategies.
- Increased student motivation and participation by implementing a rewards system based on individual progress and effort.
Education
Bachelor of Science - Bachelor of Science in Biology
University Of Mindanao Tagum College
Tagum City06-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
Timeline
Customer Service Representative
Barong World
03.2023 - 01.2026
Appointment Setter
Family Financial Consultants
03.2023 - 12.2025
Online ESL Teacher
Palfish
04.2021 - 02.2022
Bachelor of Science - Bachelor of Science in Biology
University Of Mindanao Tagum College
Reading
My hobby is reading. I read whenever I have free time. I read many kinds of book such as history books, science books, sometimes, it is novel and popular magazines. Reading has a lot of advantages. First, reading is a cheap way to get information and entertainment. Moreover, you can keep a book forever and read it many more times. Thus, reading is a convenient way for me to acquire a wonderful source of knowledge. Furthermore, reading book will contribute to my vocabulary expansion. The more I read, the more words I exposure to, and they will inevitably make their way to my mind. That, therefore, also helps to improves my memory. When I read a book, I have to remember its plot, characters' name, events so that my memory will become much better. Additionally, reading book is the best way to set my mind at rest after a hard and grueling day. These are some reasons why I am so into reading. And I think, anyone always sticking with their computer should step away from it for a little while, crack a book and replenish their soul for a moment.