Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Caren Joi Señora

Pasay

Summary

Dynamic Customer Service Representative with Alorica Philippines, skilled in delivering exceptional support and resolving issues efficiently. Leveraging strong product knowledge and technical expertise, I consistently enhance customer satisfaction and foster loyalty. Proficient in data entry and multitasking, I thrive in fast-paced environments, ensuring seamless service and positive experiences.

Overview

1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Customer Service Representative

Alorica Philippines
Pasay
05.2025 - Current
  • Assisted customers with inquiries and provided accurate product information.
  • Handled customer complaints and resolved issues effectively and efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

Bachelor of Science - Bachelor of Science in Criminology

Camarines Norte School of Law, Arts And Sciences
Camarines Norte, Philippines
08.2020 - 05.2024

Skills

  • Customer service
  • Product knowledge
  • Technical support
  • Data entry
  • Multitasking and organization
  • Call center experience
  • Typing proficiency
  • Microsoft office expertise

Languages

English
Upper Intermediate (B2)
B2

Certification

  • Registered Criminologists

References

References available upon request.

Timeline

Customer Service Representative

Alorica Philippines
05.2025 - Current

Bachelor of Science - Bachelor of Science in Criminology

Camarines Norte School of Law, Arts And Sciences
08.2020 - 05.2024
Caren Joi Señora