CARELIE LAKSAMANA
Technical Support Advisor 1
Antipolo City, Province Of Rizal,RIZ
Summary
Technical support professional with strong focus on troubleshooting, system optimization, and user assistance. Expertise in resolving complex technical issues, enhancing user experience, and maintaining operational efficiency.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
16
16
years of professional experience
1
1
Language
Work History
Technical Support Advisor I
Concentrix Phil.
02.2018 - 04.2026
- Working with customers having Technical difficulties.
- Manage content viewing
- Enhanced system performance by conducting thorough technical assessments and providing expert recommendations.
- Contributed technical oversight to assist team project fulfillment.
- Mentored junior team members, fostering professional development opportunities aimed at enhancing skill sets and knowledge base.
Customer Service Rep
Alorica
11.2014 - 01.2018
- Working with ordering, return, refund.
- Dealing with deliveries and delayed shipment
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Lead Generating Rep
New Horizon
09.2012 - 10.2014
- Working with companies that are moving
- Generate possible LEADS
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Credit Card Officer
Prima Carta
05.2010 - 05.2012
- Working with clients applying for Credit Card
- Manage clients requirement for Credit Card Approval
Education
Computer Programming -
System Technology Information (STI)
Antipolo City, Province Of Rizal, Philippines03-2002
Kids of The King Christian Academy
Antipolo City, Province Of Rizal, Philippines03-2000
San Jose Elementary School
Antipolo City, Province Of Rizal, Philippines03-1996
Skills
Technical issues analysis
Technical troubleshooting
Active listening
Issue troubleshooting
Customer service
Network configuration
Application installations
Network diagnostics
Timeline
Technical Support Advisor I
Concentrix Phil.
02.2018 - 04.2026
Customer Service Rep
Alorica
11.2014 - 01.2018
Lead Generating Rep
New Horizon
09.2012 - 10.2014
Credit Card Officer
Prima Carta
05.2010 - 05.2012
Computer Programming -
System Technology Information (STI)
Kids of The King Christian Academy
San Jose Elementary School