CARA-XY-ZA APARECE

• Oversee daily operations, including guest bookings, check-ins, and check-outs.
• Coordinate with cleaning and maintenance staff to ensure property readiness.
• Handle guest inquiries and resolve issues promptly.
• Received, checked, and processed applications for new bookings.

Achievements:

• Increased occupancy rates by 20% through effective marketing.
• Achieved consistent 5-star ratings by maintaining high cleanliness and responsiveness.
• Reduced emergency repair costs by 15% through a preventive maintenance program.
• Managed multiple properties seamlessly, ensuring high guest satisfaction.

• Coordinate and manage logistics operations, including inventory control and vendor relations.
• Provide administrative support, including scheduling, report preparation, and office management.
• Respond to customer inquiries, resolve issues, and process orders efficiently.

Achievements:

• Streamlined logistics processes, reducing delivery times by 35%.
• Developed efficient filing and scheduling systems, improving office operations.
• Achieved a 95% customer satisfaction rating through effective support and problem resolution.

• Process and manage customer orders from receipt to delivery. Handle customer inquiries and resolve order-related issues.
• Coordinated with warehouse and shipping teams to ensure timely fulfillment.
• Collected and verified shipping details from clients, ensuring accurate destination addresses to prevent product loss.
• Maintain records of customer interactions and order statuses.
• Monitor inventory and communicate with procurement.

Achievements:

• Improved order processing efficiency by 15%.
• Achieved a 98% customer satisfaction rating.
• Reduced order errors by 20%.
• Implemented a customer feedback system to enhance service quality.
• Managed high volumes of orders during peak seasons with high accuracy.

• Resolve customer inquiries and billing issues. Process billing, invoicing, and payments.
• Assist with sales inquiries and upsell products. Maintain accurate customer records. Collaborate with sales and billing teams.

Achievements:

• Increased sales by 10% through upselling. Reduced billing errors by 20%.
• Achieved a 97% customer satisfaction rating.
• Cut billing processing time by 15%.
• Managed high volumes of interactions and transactions effectively.

• Efficiently handle incoming calls and manage bookings
• Provided bookkeeping of important files.
• Updated office financial records with new payments and adjusted balances in [Software].
• Managed and updated spreadsheets to monitor office tasks, visitor data, and performance indicators.
• Maintained a comprehensive master calendar for all appointments, meetings, and events.

• Processed and managed customer orders while handling inquiries and resolving issues.
• Maintain records of interactions and order statuses.
• Responded to inbound calls, providing product information and facilitating orders for internal processing.
• Managed total charge calculation, including shipping costs, and requested remittances from clients for placing orders.
• Reviewed inventory records to check availability of requested products, offering alternative goods for depleted items to keep customers satisfied.

Achievements:

• Improved order processing efficiency by 15%.
• Achieved a 98% customer satisfaction rating.
• Reduced order errors by 20%.
• Implemented a customer feedback system.
• Managed high order volumes with high accuracy.