Carina Watanabe
Operations Support Manager
Metro
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Operations Support Manager
Korn Ferry Manila Philippines
Metro Manila
11.2022 - Current
- Maintained safe working environment by implementing safety protocols and always adhering to regulatory compliance requirements.
- Monitored performance metrics, identifying areas for improvement and driving continuous process enhancements.
- Reduced operational costs with strategic budget management and resource allocation.
- Enhanced team productivity by providing ongoing training and development opportunities.
- Established culture of collaboration among team members that fostered continuous learning and knowledge sharing.
- Conducted regular performance reviews, setting clear expectations and providing constructive feedback to support staff growth.
- Streamlined operations by implementing efficient processes and workflow improvements.
- Improved customer satisfaction, addressing concerns and resolving issues promptly.
- Coordinated employee schedules, optimizing staffing levels to meet fluctuating workload demands without compromising service quality or efficiency.
- Oversaw daily operations, delegating tasks effectively to ensure smooth functioning of Operations Support department.
- Championed data-driven decision-making processes by utilizing advanced analytics tools which led to informed strategic plans that directly impacted company's bottom line.
- Collaborated with other departments to streamline inter-departmental communication and workflows for increased efficiency.
- Facilitated change management initiatives, leading teams through transitions smoothly while minimizing disruptions in operations performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Global Talent Acquisition
ChapmanCG (Offshore) Project-based - Offsite
Metro
01.2022 - 09.2022
- Global Talent Acquisition - Executive Level (Executive Search).
- Responsible for roles in Human Resources (Executive Level)
- Performs daily strategic sourcing of both passive and active candidates.
- Knowledgeable in Boolean strings/keyword generation in LinkedIn recruiter.
- Market Mapping and Stakeholder Management.
- Spearheaded talent acquisition, playing instrumental role in building and retaining high-caliber teams.
- Partnered with talent acquisition specialists and HR team to understand company's talent acquisition needs.
- Oversaw day-to-day talent acquisition operation and provided guidance on recruiting issues.
Senior Talent Acquisition EMEA
Korn Ferry - Manila
Metro Manila
05.2021 - 11.2021
- Perform daily sourcing on Passive and Active candidates on LinkedIn Recruiter.
- Spearheaded Progress Development Team and provided training/mentoring for new team members.
- Worked closely with EMEA Stakeholders in identifying right high caliber candidates.
- In-depth knowledge in Market Mapping and Name Generation within EMEA.
- Skilled in Passive Sourcing / Boolean Sourcing, Offshore recruitment.
- Reduced time-to-fill for critical roles by cultivating strong relationships with hiring managers and understanding their specific needs.
- Led recruitment efforts for high-profile executive searches, collaborating closely with senior leadership teams to identify ideal candidates.
Recruitment Consultant for Commodities & Energy Oi
Kepler Search Pte Ltd
Metro Manila
09.2020 - 05.2021
- Performs daily sourcing on passive and active candidates using different online platforms, as well as managing the whole process from conducting candidate interviews, managing the interview write-ups, resume formatting to representing the candidates to the client.
- Working closely with clients from commodities/energy sector within APAC region
Skilled in Client and Candidate management
Experienced in full cycle recruitment process. - In-charge of Business Development for the Philippine Market
- Collaborated with hiring managers to develop accurate job descriptions and identify key qualifications for open positions.
APAC Executive Recruiter Professional Services Division
Accretive Talent for Japan
Metro Manila
03.2015 - 08.2019
- Recruitment Researcher for Japanese and Asia-Pacific markets. Proactively provides recruitment support to consultants and clients of ATJ through strategic candidate sourcing, talent forecasting and pipelining, initial profile assessment, recruitment advertising, and market research.
- Talent Acquisition & Management within Japan Market. Sourcing at all levels and functions (Management Consulting and IT industries)
- Liaising with Consultants based in Thailand and Tokyo in identifying right candidates.
- Experienced sourcing both active and passive candidates
- Conducts cold calling and initial interviews in pre-qualifying candidates.
- Consistently exceeded performance metrics by placing highly qualified candidates in executive roles across various industries.
- Utilized advanced research techniques and tools to identify passive candidates who met specific client requirements.
- Streamlined candidate search processes for increased efficiency and better results.
- Identified viable candidates from various sources including directories, contact lists, databases and leads.
- Operated and maintained applicant tracking and candidate management systems.
Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Executive Recruiter for Semiconductor, Consumer and Automotive
The Refined Group K.K
Metro Manila
11.2013 - 08.2014
- Performs daily sourcing on passive and active candidates using different online platforms, as well as managing whole process from conducting candidate interviews, managing interview write-ups, resume formatting to representing candidates to client.
- Working closely with clients from commodities/energy sector within APAC region.
- Skilled in Client and Candidate management.
- Experienced in full cycle recruitment process.
- Skilled in Boolean search. In charge of Business Development for Philippine Market
- Managed full-cycle recruitment processes, from initial outreach to onboarding new hires.
- Provided ongoing support to placed candidates during their transition into new roles, fostering long-term relationships and client loyalty
- Facilitated interview preparation sessions for candidates, increasing their confidence levels and success rates during interviews
Executive Recruiter
Optia Partners K.K
Metro Manila
04.2012 - 09.2013
- Identified viable candidates from various sources including directories, contact lists, databases and leads.
- Obtain defined job orders from Industry Consultants with detailed job descriptions and skill requirements.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Reviewed resumes and applications to screen candidates to fill job positions.
- Operated and maintained applicant tracking and candidate management systems.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
B2B Industry That Provide Service for Specific Clients
Pinnacle Group International Singapore
Metro Manila
06.2011 - 11.2011
- B2B Industry that provide service for specific clients. Selling services and provide support to corporate clients.
- Ability to work independently with well-developed and effective negotiation, interpersonal and communication skills. -Development skills to build and increase business with their top clients as well as bringing on-board brand-new clients.
- Thoroughly doing research for most acclaimed academics and practitioners, our high-level conference provides delegates with exceptional learning experience and practical advice needed to meet challenges and maximize on opportunities.
- Doing sales brief, out-bound calls, call backs to qualifies delegates top level management.
Education
Food Service Management -
OB MONTESSORI COLLEGE
01.2001 - 04.2003
Skills
Computer skills
undefinedPersonal Information
Citizenship: Filipino
Timeline
Operations Support Manager
Korn Ferry Manila Philippines
11.2022 - Current
Global Talent Acquisition
ChapmanCG (Offshore) Project-based - Offsite
01.2022 - 09.2022
Senior Talent Acquisition EMEA
Korn Ferry - Manila
05.2021 - 11.2021
Recruitment Consultant for Commodities & Energy Oi
Kepler Search Pte Ltd
09.2020 - 05.2021
APAC Executive Recruiter Professional Services Division
Accretive Talent for Japan
03.2015 - 08.2019
Executive Recruiter for Semiconductor, Consumer and Automotive
The Refined Group K.K
11.2013 - 08.2014
Executive Recruiter
Optia Partners K.K
04.2012 - 09.2013
B2B Industry That Provide Service for Specific Clients
Pinnacle Group International Singapore
06.2011 - 11.2011
Food Service Management -
OB MONTESSORI COLLEGE
01.2001 - 04.2003
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