Canela Dianne Peralta
Dasmarinas, Province Of Cavite,CAV
Summary
Experienced with overseeing front office operations, ensuring smooth and efficient service. Uses leadership and communication skills to foster collaborative team environment. Knowledge of optimizing administrative processes and enhancing guest satisfaction.
Overview
7
7
years of professional experience
Work History
Front Office Manager
Parque Espana Residence Hotel
05.2024 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with guests.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Coached employees through day-to-day work and complex problems.
- Developed and enforced front office policies that ensured consistent and high-quality guest experience.
Assistant Front Office
Parque Espana Residence Hotel
03.2023 - 05.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Front Office Supervisor
Parque Espana Residence Hotel
01.2021 - 03.2023
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Promoted positive work environment by fostering teamwork among front office staff members.
Front Office Team Leader
Parque Espana Residence Hotel
09.2018 - 01.2021
- Analyzed guest feedback to identify trends or opportunities for improvement within the front office department.
- Coordinated with maintenance teams to address facility issues promptly, reducing downtime in affected rooms or areas.
Front Office Associate
Parque Espana Residence Hotel
09.2017 - 09.2018
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
- Answered calls to take messages or redirect calls to appropriate colleagues.
Education
Bachelor of Science - Hotel & Restaurant Management
STI College of Dasmarinas
Dasmarinas, Province Of Cavite, Philippines06-2015
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Staff management
- Customer relations
Timeline
Front Office Manager
Parque Espana Residence Hotel
05.2024 - Current
Assistant Front Office
Parque Espana Residence Hotel
03.2023 - 05.2024
Front Office Supervisor
Parque Espana Residence Hotel
01.2021 - 03.2023
Front Office Team Leader
Parque Espana Residence Hotel
09.2018 - 01.2021
Front Office Associate
Parque Espana Residence Hotel
09.2017 - 09.2018
Bachelor of Science - Hotel & Restaurant Management
STI College of Dasmarinas
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