Candy Precy Mendoza
Customer Service Representative
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative (Online Betting)
New Wave Infotech Limited
2024.05 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for verifying there bank details, services, and company information.
Customer Service Representative (Online Shopping)
Lucky South 99 Outsourcing Inc.
2023.08 - 2024.04
- Using the 007 system, we message random numbers that come up.
- Messaging and inviting people to work for us as a part-time job or extra income for our online shopping platforms called Groupon Mall and Myntra Mall.
- They will do a simple task to buy a virtual item that will never be delivered to them, but with this, they will earn extra profits.
- At first, members who will join us need to make a deposit of ₹100 to start a part-time job.
- Once the member starts the work, it's up to him if he will continue the work or not.
Customer Service Representative (Adding)
Dynamic System Limited
2023.02 - 2023.07
- Using the 007 system, we message random numbers that come up.
- Inviting them to like and rate 5 stars for different places in Google/TikTok videos.
- Asking them for information about personal details, such as their name, contact number, and bank details, so we can process their rewards.
- We will pass this to our receptionist, and after that, our job is done.
Infrastructure Technician
Australia New Zealand Banking Corporation
2017.08 - 2022.12
- Enhanced network reliability by troubleshooting and resolving IT infrastructure issues.
- Performed regular audits of IT systems to identify potential vulnerabilities or areas requiring improvement, enhancing overall infrastructure performance and security.
Education
BSIT -
DATAMEX Institute of Computer Technology
Manila, Metro Manila, Philippines 2001.04 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Time management
Multitasking
Timeline
Customer Service Representative (Online Betting)
New Wave Infotech Limited
2024.05 - Current
Customer Service Representative (Online Shopping)
Lucky South 99 Outsourcing Inc.
2023.08 - 2024.04
Customer Service Representative (Adding)
Dynamic System Limited
2023.02 - 2023.07
Infrastructure Technician
Australia New Zealand Banking Corporation
2017.08 - 2022.12
BSIT -
DATAMEX Institute of Computer Technology
2001.04 -