Candy Gabuya Gimperoso
Cebu City,Philippines
Summary
Results-driven Store Leader with significant experience in retail management. Expertise in store operations, inventory control, and customer service. Managed budgets and implemented strategies to minimise stock loss. Proficient in data reporting and staff scheduling, with a focus on employee training to ensure high standards. Career progression from Sales Specialist to Store Leader demonstrates commitment to achieving targets and enhancing customer satisfaction.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Store Leader
Infinity Loop Retail, Inc.
04.2022 - Current
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Analysed sales data to identify trends, forecast demand, and adjust product ordering accordingly.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Trained new employees on store policies, product knowledge, and customer service excellence.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
Assistant Store Leader
Infinity Loop Retail, Inc.
10.2021 - 04.2022
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Supervised daily operations, coordinating staff and allocating tasks to enhance store performance.
- Resolved customer complaints, implementing solutions that upheld satisfaction and fostered loyalty.
- Monitored cleanliness and maintenance, ensuring a welcoming environment for customers.
Inventory Officer
Infinity Loop Retail, Inc.
12.2020 - 10.2021
- Managed inventory levels in warehouse, conducting regular stock checks to ensure accurate records and optimise stock availability.
- Tracked inventory use and estimated needs to facilitate timely reordering and maintain optimal stock levels.
- Analysed inventory data to forecast future stock requirements and prevent overstocking.
- Supervised stocktaking activities, leading teams to complete audits within scheduled timelines.
- Processed and organised stock delivered to store, verifying order counts and products received to confirm delivery accuracy.
Sales Specialist
Infinity Loop Retail, Inc.
10.2019 - 12.2020
- Built exceptional customer satisfaction by delivering friendly service.
- Achieved company targets by implementing successful sales strategies.
Sales
Macy's Camera Shop
11.2014 - 11.2017
- Promoted product promotions, sales and offers throughout interactions to increase order value and sales.
- Tailored sales pitches to individual customer preferences, enhancing personalisation and sales success.
Sales
Kodak
11.2010 - 11.2013
- Proactively promoted deals, sales and promotions to increase sales and company profits.
Cashier
Jollibee Foods Corporation
02.2010 - 08.2010
- Processed payments by cash, cheque, or card, ensuring accurate and efficient transaction completion.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Updated daily records to track sales and maintain accurate payment totals for financial reporting.
- Kept checkout areas clean, tidy, and organised for efficient customer service.
- Maintained clean, tidy, and organised checkout areas to support efficient customer service and enhance shopping experience.
Cashier
Jollibee Foods Corporation
08.2009 - 02.2010
- Processed cash, cheque, and card payments, ensuring accurate and efficient transaction completion.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Updated daily records to accurately track sales and payment totals, supporting financial accountability.
- Assisted customers with specific item requests by providing informed product advice and answering queries.
- Cleaned and organised checkout areas to enhance customer experience.
Education
College Level - Information Technology
Asian College of Technology
Pantaleon del Rosario St, Cebu CityComputer Literacy
Department of Manpower Development and Placement
Ramos Public Market, Cebu CityCall Center Agent Training
Cebu Call Center Academy, Inc.
General Maxilom Ave, Cebu CitySkills
- Store management
- Inventory management
- Sales reporting
- Financial oversight
- Staff scheduling
- Cash handling
- Product knowledge
- Customer service
Certification
Leadership Training
Basic Occupational Safety and Health SO1
Certified Red Cross First Aider
Timeline
Store Leader
Infinity Loop Retail, Inc.
04.2022 - Current
Assistant Store Leader
Infinity Loop Retail, Inc.
10.2021 - 04.2022
Inventory Officer
Infinity Loop Retail, Inc.
12.2020 - 10.2021
Sales Specialist
Infinity Loop Retail, Inc.
10.2019 - 12.2020
Sales
Macy's Camera Shop
11.2014 - 11.2017
Sales
Kodak
11.2010 - 11.2013
Cashier
Jollibee Foods Corporation
02.2010 - 08.2010
Cashier
Jollibee Foods Corporation
08.2009 - 02.2010
College Level - Information Technology
Asian College of Technology
Computer Literacy
Department of Manpower Development and Placement
Call Center Agent Training
Cebu Call Center Academy, Inc.