Candice May Guevarra
Payroll Tax Specialist
1090-B Rodriguez Ave. Makati City
Summary
To succeed in an environment of growth and excellence and earn a job which will provide me satisfaction and self-development and help me achieve personal as well as organizational goals.
Knowledgeable in ADP WorkforceNow with robust background in payroll and compliance. Adept at navigating complex payroll issues to ensure accurate and timely processing.
Overview
13
13
years of professional experience
Work History
Payroll Tax Specialist
CS Modern Workforce Inc
11.2025 - Current
- Managed federal and state tax payments to ensure compliance with regulations.
- Reviewing Tax Notices coming from the IRS and the States.
- Tracked Zendesk tickets from clients and Payroll Specialists to ensure timely responses.
Payroll Tax Specialist
CS Modern Workforce Inc.
11.2025 - Current
- Managed Federal and State tax payments, ensuring compliance with regulations and minimizing risk of penalties.
- Conducted tax research to identify deductions and credits, enhancing clients' tax savings.
- Reviewed and resolved Zendesk tickets from Payroll Specialists and clients, streamlining issue resolution process.
Payroll Specialist
CS Modern Workforce Inc.
05.2025 - 11.2025
- Ensured compliance with federal and state payroll regulations.
- Processed payroll for over 1,000 employees using Prism.
- Reconciled payroll discrepancies by investigating and resolving issues promptly.
- Streamlined payroll processes to enhance accuracy and efficiency across departments.
Account Manager
ADP Philippines
04.2024 - 05.2025
- Managed 40 clients across multiple companies, ensuring tailored support and engagement
- Addressed client concerns with the platform, specifically related to Payroll.
- Developed and maintained strong relationships with each client.
Client Support Specialist
ADP Philippines
08.2021 - 04.2024
- Assisted clients in troubleshooting and resolving inquiries
- Client Support Specialist (Central Core/TELEDATA)
- Provided expert support to clients utilizing ADP payroll and HR solutions.
- Resolved client inquiries efficiently, enhancing overall customer satisfaction and retention.
- Developed and maintained strong relationships with key client stakeholders, ensuring alignment with service goals.
Team Leader
Concentrix
02.2021 - 04.2021
- Coached and supported 16-18 blended support agents through their training.
- Assisted trainees in coaching and assessing each representative.
- Led a team of 16 blended support agents.
- Responsible in coaching and assessments of each representative
Supervisor/ Team Leader
VXI Holdings Incorporated
01.2017 - 02.2021
- Supervised a team of 12-14 Sales Support Representatives.
- Responsible in coaching and assessments of each representative
- Encouraged individuals to identify and utilize their strengths and opportunities to reach their goals.
Billing Specialist
VXI Holdings Incorporated
08.2016 - 01.2017
- Delivered clear explanations of billing concerns to customers.
- Processed high-volume billing transactions with precision and attention to detail.
- Reconciled discrepancies in billing accounts, ensuring accuracy and compliance with company policies.
- Collaborated with cross-functional teams to streamline billing processes and enhance operational efficiency.
Supervisor/ Team Leader
Teleperformance Philippines
10.2014 - 08.2016
- Responsible for managing 16 to 20 Customer Account Executives
- Responsible for assessments of each agent’s personalities
Customer Account Executive
Teleperformance Philippines
12.2013 - 10.2014
- Delivered customer service by clarifying billing concerns
- Acted as Provided expertise on specific topics to enhance team performance or Subject Matter Expert to the program
- Supervisor Managed communications as supervisor's point of contact during specified period May to October 2014
Education
3rd Year Dentistry Proper -
Centro Escolar University
Manila, Metro Manila, Philippines01-2000
Preparatory Dentistry Graduate -
Centro Escolar University
Manila, Metro Manila, Philippines01-1996
Skills
- Knowledge in MS Office Suite
- Analytical problem-solving
- Tax advisory services
- Tax process improvement
- Indirect taxation
- Payroll processing
- English proficiency
Achievements
Have been promoted for Supervisor/Team Leader after 5 months of being a CSR, Maintains balanced scorecards for the team., Appointed as POC of the OOM For VOC and Sales, One of the TOP 3 Supervisors every Fiscal Month, Top Team Leader Year-to-Date 2018 & Year-to-Date 2019, Top Sales Team Month over Month, Top Team meeting all KPIs for Customer Service Experience and Sales
Timeline
Payroll Tax Specialist
CS Modern Workforce Inc
11.2025 - Current
Payroll Tax Specialist
CS Modern Workforce Inc.
11.2025 - Current
Payroll Specialist
CS Modern Workforce Inc.
05.2025 - 11.2025
Account Manager
ADP Philippines
04.2024 - 05.2025
Client Support Specialist
ADP Philippines
08.2021 - 04.2024
Team Leader
Concentrix
02.2021 - 04.2021
Supervisor/ Team Leader
VXI Holdings Incorporated
01.2017 - 02.2021
Billing Specialist
VXI Holdings Incorporated
08.2016 - 01.2017
Supervisor/ Team Leader
Teleperformance Philippines
10.2014 - 08.2016
Customer Account Executive
Teleperformance Philippines
12.2013 - 10.2014
3rd Year Dentistry Proper -
Centro Escolar University
Preparatory Dentistry Graduate -
Centro Escolar University