Communication Tools: Zoom, Slack, Google Meet, Google Chat Microsoft Teams
Camilo Andal
General Virtual Assistant
Dasmarinas City
Summary
I am a flexible, team player, a strong customer service orientation and the ability to interface with all levels of the organization and external customers. I have the ability to encourage others and build strong work ethics. Highly skilled in communication and customer service.
Overview
5
5
years of professional experience
Work History
Teammate - Subject Matter Expert
TaskUs Cavite
10.2021 - 04.2024
- Onboarding new hires
- Applying expertise by providing process clarifications and tools navigation walkthrough.
- Documenting and communicating process updates and reminders to further clarify existing processes
a. Following through acknowledgment completions for previously sent process updates and reminders
b. Calibrating with Client Analysts and LX Team on process updates, clarification of existing processes - Performing administrative tasks specifically in relation to monitoring activities of the teammates
a. Monitoring teammates' productivity status
b. Creating and submitting WF tickets for plotting of activities in Teleopti
c. Reporting and following through outages and tools issues to local IT - Recommending potential solutions to existing issues
- Assisting Supervisor in managing their respective teams and acting as Team OIC
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Spearheaded internal training initiatives that led to increased employee proficiency in critical skills.
- When in Phone time. Delivered first-class customer service via chat while responding to three (3) customer at a time.
LiDar Annotator
Remotask
05.2020 - 07.2021
- Assisted in refining annotation guidelines to improve overall efficiency and accuracy within the team.
- Streamlined the annotation process by implementing efficient strategies and best practices.
- Reviewed peer annotations regularly, offering constructive feedback for continuous improvement as a team.
Cook Assistant
Sofitel Philippine Plaza
11.2018 - 01.2020
- Aided in minimizing food waste by effectively managing inventory levels and utilizing leftover ingredients creatively.
- Maintained high standards of sanitation throughout the kitchen area through proper cleaning practices and routine inspections.
- Maintained open lines of communication with fellow staff members to rapidly address any issues or concerns that arose during service.
- Quickly adapted to new menu additions and changes in kitchen procedures, enhancing overall team performance and productivity.
Education
Bachelor of Science Major in Hotel And Restaurant Management -
Far Eastern University – Silang Cavite
Skills
Strong analytical skills
Organizational skills
Effective Communication
Attention to detail
Adaptability
Time Management
Team Collaboration
Personal Information
- Age: 26
- Date of Birth: 11/20/97
Software
Operating Systems: Windows, MacOS and Linux
Google Suite: Mail, Docs, Sheets, Calendar, Forms, Drive and Slides
Photo & Video: Adobe InDesign, Canva, Capcut and Filmora
Timeline
Teammate - Subject Matter Expert
TaskUs Cavite
10.2021 - 04.2024
LiDar Annotator
Remotask
05.2020 - 07.2021
Cook Assistant
Sofitel Philippine Plaza
11.2018 - 01.2020
Bachelor of Science Major in Hotel And Restaurant Management -
Far Eastern University – Silang Cavite