Camille Krista Sevilla
Ormoc City, Province Of Leyte
Summary
Dynamic professional with a proven track record in customer service and data entry. Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Concentrix
09.2024 - Current
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Secretary
Tude and Villar Accounting and Bookkeeping Service
03.2024 - 09.2024
- Provided clerical support by copying and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Maintained daily report documents, memos and invoices.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Completed forms, reports, logs, and records.
Tutor
Self Employed
10.2020 - 08.2024
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Conducted tutoring sessions at home and public spaces.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Motivated students towards learning and studying to build self-confidence.
- Developed methods to motivate and engage students in learning.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Assisted students in developing study skills and strategies.
- Monitored student progress and provided feedback and support.
Education
Bachelor of Animal Science -
Visayas State University
Baybay, Province Of Leyte, Philippines06-2019
Bachelor of Education - MAPEH
University of San Carlos
Cebu City, Province Of Cebu, Philippines05-2015
High School Graduate -
New Ormoc City National High School
Ormoc City, Province Of Leyte, Philippines03-2013
Elementary Graduate -
Ormoc City Central School
Ormoc City, Province Of Leyte, Philippines03-2009
Skills
- Active Listening
- Customer Support
- Data Entry
- Customer Service
- Flexible
- Values work ethic
Affiliations
- Department Treasurer of Society of Animal Science Students (SASS) in Visayas State University
Timeline
Call Center Representative
Concentrix
09.2024 - Current
Secretary
Tude and Villar Accounting and Bookkeeping Service
03.2024 - 09.2024
Tutor
Self Employed
10.2020 - 08.2024
Bachelor of Animal Science -
Visayas State University
Bachelor of Education - MAPEH
University of San Carlos
High School Graduate -
New Ormoc City National High School
Elementary Graduate -
Ormoc City Central School
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