CAMILLE EVAN DE JESUS

18 years of work experience in total, with the last 9 years spent as an Operations Supervisor. I've taken several leadership courses that have enhanced my abilities to lead people and provide them the tools they need to execute their duties successfully.

Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.

• Volenday - First Allegiance, Operations Supervisor, Recurring Department, 03/01/22, Present, Supervises and evaluates the work of Service Coordinators and support staff members by effectively recommending personnel actions related to selection, work schedules, timelines and assignments, and disciplinary procedures.
• IQOR Philippines Inc., Operations Supervisor, Credit One Bank (Collections), 05/01/16, 01/31/24, Work closely with the team, motivating and coaching them., Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs., Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction., Work with the management team to identify and deliver positive change and business efficiencies.
• Aegis BPO Malaysia, Customer Service Specialist, Telecommunications, 01/01/15, 01/31/16, Responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound sales.
• Genpact Philippines, Process Associate, Synchrony Bank (Collections), 07/01/10, 12/31/14, Doing collection calls and/or correspondence in a fast-paced goal-oriented collections department., Providing customer service regarding collection issues, processing customer refunds, process, and review account adjustments, resolve client discrepancies, and short payments.