CAMILLE C. CONTEMPRATO
Junior Application Specialist
Biñan City
Summary
Collaborative Application Specialist offering in-depth knowledge of software development. Qualified to manage databases, test software and manage web applications. Professional and hardworking with a pleasant demeanor and a commitment to making sure systems are running at optimum levels.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
I.T Staff (OJT)
Ayashi Design Company
4 2016 - 6 2016
- Taking up calls to provide 1st level support on clients issues
- Installing and configuring modems
- Doing field works when needed.
IT Support Specialist
Philippine Industrial Equipment Technical Institute Inc.
Binan Laguna
03.2021 - 12.2022
- Provide 1st to 2nd level support on hardware, software and printer issues on other departments.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to customers about new software or hardware.
Junior Application Specialist
ACLT Computing Inc.
Makati
7 2023 - 3 2024
- Providing technical support and training to users of software
- Collaborating with delivery team and clients to understand requirements and priorities
- Diagnosing and troubleshooting technical issues and escalating them when necessary
- Creating and maintaining documentation for software products
- Setting technical direction and ensuring adherence to IT standards and best practices.
- Provided training and support to end-users, ensuring smooth adoption of new technologies.
- Contributed to sales growth by demonstrating product expertise during client presentations and negotiations.
- Reduced project timelines by effectively managing resources and prioritizing tasks based on urgency and importance.
- Assisted in development of product documentation, creating easy-to-follow user guides and manuals.
- Developed customized solutions for clients, resulting in increased satisfaction and retention rates.
Service Desk Analyst
Trends Group Inc
Makati City
10.2024 - Current
- Managed IT support tickets using Ivanti, ensuring timely resolution and proper escalation to minimize downtime.
- Provided Level 1 & 2 technical support, troubleshooting hardware, software, and network issues.
- Configured and maintained devices using Intune, ensuring compliance with security policies.
- Supported Office 365 applications, assisting users with configuration, troubleshooting, and usage best practices.
- Deployed and managed IT assets, ensuring accurate inventory tracking and secure setup for new employees.
- Utilized Trellix and Forescout for endpoint security and compliance monitoring.
Education
Bachelor of Science - Information Technology
Cavite State University (Carmona Campus)
Carmona Cavite 02.2017 - 09.2022
Diploma - Information Technology
Polytechnic University of The Philippines
Binan Laguna 06.2015 - 02.2017
Skills
Basic Knowledge in C, PHP, and MySQL, Springboot, Java Database Connectivity, Junit, Java, C# & ASPNET Web API, GitHub
Competent Knowledge in JavaScript HTML, CSS, Bootstrap
Hardware troubleshooting
Basic Software and Network troubleshooting
Adobe Creative Suite (Photoshop)
Microsoft Office (MS Word, Excel, Powerpoint)
Excellent written and verbal communication skills
Effective time management - can solve complex problems in minimum time
Ability to work independently and as part of a team
Fast learner and enjoy new challenges
Data Entry
Business Analysis
Technical Documentation
Requirements Gathering
Personal Information
Date of Birth: 04/02/99
References
Available upon request
Timeline
Service Desk Analyst
Trends Group Inc
10.2024 - Current
IT Support Specialist
Philippine Industrial Equipment Technical Institute Inc.
03.2021 - 12.2022
Bachelor of Science - Information Technology
Cavite State University (Carmona Campus)
02.2017 - 09.2022
Diploma - Information Technology
Polytechnic University of The Philippines
06.2015 - 02.2017
I.T Staff (OJT)
Ayashi Design Company
4 2016 - 6 2016
Junior Application Specialist
ACLT Computing Inc.
7 2023 - 3 2024