Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
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CAMILLE C. CONTEMPRATO

CAMILLE C. CONTEMPRATO

Junior Application Specialist
Biñan City

Summary

Collaborative Application Specialist offering in-depth knowledge of software development. Qualified to manage databases, test software and manage web applications. Professional and hardworking with a pleasant demeanor and a commitment to making sure systems are running at optimum levels.

Overview

4
4
years of professional experience
7
7
years of post-secondary education

Work History

I.T Staff (OJT)

Ayashi Design Company
4 2016 - 6 2016
  • Taking up calls to provide 1st level support on clients issues
  • Installing and configuring modems
  • Doing field works when needed.

IT Support Specialist

Philippine Industrial Equipment Technical Institute Inc.
Binan Laguna
03.2021 - 12.2022
  • Provide 1st to 2nd level support on hardware, software and printer issues on other departments.
  • Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Answered questions and provided information to customers about new software or hardware.

Junior Application Specialist

ACLT Computing Inc.
Makati
7 2023 - 3 2024
  • Providing technical support and training to users of software
  • Collaborating with delivery team and clients to understand requirements and priorities
  • Diagnosing and troubleshooting technical issues and escalating them when necessary
  • Creating and maintaining documentation for software products
  • Setting technical direction and ensuring adherence to IT standards and best practices.
  • Provided training and support to end-users, ensuring smooth adoption of new technologies.
  • Contributed to sales growth by demonstrating product expertise during client presentations and negotiations.
  • Reduced project timelines by effectively managing resources and prioritizing tasks based on urgency and importance.
  • Assisted in development of product documentation, creating easy-to-follow user guides and manuals.
  • Developed customized solutions for clients, resulting in increased satisfaction and retention rates.

Service Desk Analyst

Trends Group Inc
Makati City
10.2024 - Current
  • Managed IT support tickets using Ivanti, ensuring timely resolution and proper escalation to minimize downtime.
  • Provided Level 1 & 2 technical support, troubleshooting hardware, software, and network issues.
  • Configured and maintained devices using Intune, ensuring compliance with security policies.
  • Supported Office 365 applications, assisting users with configuration, troubleshooting, and usage best practices.
  • Deployed and managed IT assets, ensuring accurate inventory tracking and secure setup for new employees.
  • Utilized Trellix and Forescout for endpoint security and compliance monitoring.

Education

Bachelor of Science - Information Technology

Cavite State University (Carmona Campus)
Carmona Cavite
02.2017 - 09.2022

Diploma - Information Technology

Polytechnic University of The Philippines
Binan Laguna
06.2015 - 02.2017

Skills

Basic Knowledge in C, PHP, and MySQL, Springboot, Java Database Connectivity, Junit, Java, C# & ASPNET Web API, GitHub

Personal Information

Date of Birth: 04/02/99


References

Available upon request

Timeline

Service Desk Analyst

Trends Group Inc
10.2024 - Current

IT Support Specialist

Philippine Industrial Equipment Technical Institute Inc.
03.2021 - 12.2022

Bachelor of Science - Information Technology

Cavite State University (Carmona Campus)
02.2017 - 09.2022

Diploma - Information Technology

Polytechnic University of The Philippines
06.2015 - 02.2017

I.T Staff (OJT)

Ayashi Design Company
4 2016 - 6 2016

Junior Application Specialist

ACLT Computing Inc.
7 2023 - 3 2024
CAMILLE C. CONTEMPRATOJunior Application Specialist