CAMILLE C. CONTEMPRATO
Junior Application Specialist
Biñan City
Summary
Collaborative Application Specialist offering in-depth knowledge of software development. Qualified to manage databases, test software and manage web applications. Professional and hardworking with a pleasant demeanor and a commitment to making sure systems are running at optimum levels.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
I.T Staff (OJT)
Ayashi Design Company
4 2016 - 6 2016
- Taking up calls to provide 1st level support on clients issues
- Installing and configuring modems
- Doing field works when needed.
IT Support Specialist
Philippine Industrial Equipment Technical Institute Inc.
Binan Laguna
03.2021 - 12.2022
- Provide 1st to 2nd level support on hardware, software and printer issues on other departments.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to customers about new software or hardware.
Junior Application Specialist
ACLT Computing Inc.
Makati
7 2023 - 3 2024
- Providing technical support and training to users of software
- Collaborating with delivery team and clients to understand requirements and priorities
- Diagnosing and troubleshooting technical issues and escalating them when necessary
- Creating and maintaining documentation for software products
- Setting technical direction and ensuring adherence to IT standards and best practices.
- Provided training and support to end-users, ensuring smooth adoption of new technologies.
- Contributed to sales growth by demonstrating product expertise during client presentations and negotiations.
- Reduced project timelines by effectively managing resources and prioritizing tasks based on urgency and importance.
- Assisted in development of product documentation, creating easy-to-follow user guides and manuals.
- Developed customized solutions for clients, resulting in increased satisfaction and retention rates.
Service Desk Analyst
Trends Group Inc
Makati City
10.2024 - Current
- Managed IT support tickets using Ivanti, ensuring timely resolution and proper escalation to minimize downtime.
- Provided Level 1 & 2 technical support, troubleshooting hardware, software, and network issues.
- Configured and maintained devices using Intune, ensuring compliance with security policies.
- Supported Office 365 applications, assisting users with configuration, troubleshooting, and usage best practices.
- Deployed and managed IT assets, ensuring accurate inventory tracking and secure setup for new employees.
- Utilized Trellix and Forescout for endpoint security and compliance monitoring.
Education
Bachelor of Science - Information Technology
Cavite State University (Carmona Campus)
Carmona Cavite 02.2017 - 09.2022
Diploma - Information Technology
Polytechnic University of The Philippines
Binan Laguna 06.2015 - 02.2017
Skills
Basic Knowledge in C, PHP, and MySQL, Springboot, Java Database Connectivity, Junit, Java, C# & ASPNET Web API, GitHub
Personal Information
Date of Birth: 04/02/99
References
Available upon request
Timeline
Service Desk Analyst
Trends Group Inc
10.2024 - Current
IT Support Specialist
Philippine Industrial Equipment Technical Institute Inc.
03.2021 - 12.2022
Bachelor of Science - Information Technology
Cavite State University (Carmona Campus)
02.2017 - 09.2022
Diploma - Information Technology
Polytechnic University of The Philippines
06.2015 - 02.2017
I.T Staff (OJT)
Ayashi Design Company
4 2016 - 6 2016
Junior Application Specialist
ACLT Computing Inc.
7 2023 - 3 2024
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