Camille V. Lasquety

• Exceeded revenue target by 8% EBIT through IDP Student Essentials sales.
• Strengthened partnerships with British Embassy, British Council, Irish Embassy, and Enterprise Ireland.
• Designed and delivered training for placement teams and office managers.
• Organized destination and lead-generation events, expanding student market share.
• Acted as prime POC for Student Placement supporting operational performance in the absence of the country Head of Sales.

Office Manager – Pampanga & Baguio

• Directed multi-office operations supporting Canada, Australia, UK & Ireland.
• Oversaw performance management, forecasting, and risk mitigation.

• Coordinated CEO’s calendar, travel, and executive communications.
• Managed project schedules and supervised team workflow.
• Supported project design, reporting, and cross-functional collaboration.

• Established the organization’s first L&D department.
• Designed and rolled out training programs for internal staff and clients.

• Managed 23 staff across 2 sites; head of Training at McKinley Exchange site.
• Developed training strategy, budget allocation, and performance scorecards.
• Reported directly to L&D Senior Director, overseeing client programs.

• Led a team of 21 trainers across Philippine sites.
• Owned training strategy, client presentations, and KPI performance management.
• Structured training parameters and delivery for Coding and RCM verticals.

• Oversaw a team of 7 delivering process, leadership, and behavioral training.
• Spearheaded strategy for training delivery operations and human performance.
• Spearheaded a training program resulting in a 91% NPS score within 6 months.
• Ran a successful trainer internship program in support of overlapping class pipeline during ramp-ups and peak seasons.

• Directed corporate training initiatives and budget allocation.
• Supervised a team of 3 delivering company-wide training programs.

• Led a 21-member training team for one of the company’s premier financial accounts.
• Improved team performance through regular debriefs, coaching, and teach-back sessions.
• Boosted productivity by introducing value-add initiatives that enhanced classroom training and agent KPIs.
• Ensured compliance with trainer scorecard standards and performance metrics.
• Represented the company in international client-sponsored training and UAT sessions.

Training Supervisor/ Lead Process Trainer / Core Skills Trainer

• Delivered onboarding and continuous learning programs for Sales, Customer Service, Retention and Level 1 Tech support.
• Designed training modules and conducted TNAs to drive agent performance improvement.
• Served as first-line escalation for departmental and client-specific issues.
• Supported Training Manager in preparing and delivering client presentations.
• Collaborated with Operations and Support teams to identify training needs and streamline execution.

• Handled first-call resolution for consumer banking clients.

• Responsible in widening bank customer base and increasing branch revenue through of Consumer and Corporate secondary products such as loans, equities, treasury etc.