Camille Turla
Caloocan City, Metro Manila
Summary
Upbeat and driven with talent for motivating and guiding teams towards achieving sales targets, ensuring customer satisfaction and fostering team collaboration. Possesses in-depth understanding of sales strategies and customer relationship management, coupled with proficiency in data analysis and performance metrics. Committed to driving revenue growth and building high-performing sales team. Analytical and detail-focused professional with strong aptitude for identifying patterns and anomalies. Possesses foundational knowledge in risk management and fraud detection techniques, as well as skills in data analysis and critical thinking. Aims to leverage these abilities to mitigate financial risks and ensure organizational integrity.
Overview
8
8
years of professional experience
Work History
Sales Team Leader
Concentrix
01.2020 - 09.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
Fraud and Risk Analyst
Teleperformance
09.2018 - 04.2019
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Improved efficiency of risk assessment processes, streamlining operations and reducing false positives.
- Leveraged statistical models to identify high-risk transactions, optimizing resources towards areas requiring enhanced scrutiny.
- Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
Technical Support Representative
Curo Teknika
02.2017 - 08.2018
- Provided assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
Bachelor of Science - Marketing Management
University of Caloocan City
Caloocan City, Metro Manila, Philippines04.2019
High School Diploma -
Maria Clara High School
Caloocan City, Metro Manila, Philippines03.2014
Skills
- Objection handling
- Upselling strategies
- Team Leadership
- Sales strategy
- Customer Retention
- Telephone and email etiquette
- Verbal and written communication
- Transaction analysis
- Risk Assessment
- Customer service expert
Timeline
Sales Team Leader
Concentrix
01.2020 - 09.2024
Fraud and Risk Analyst
Teleperformance
09.2018 - 04.2019
Technical Support Representative
Curo Teknika
02.2017 - 08.2018
Bachelor of Science - Marketing Management
University of Caloocan City
High School Diploma -
Maria Clara High School
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