Camille Sanchez
Tisa, Cebu City
Summary
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs.
Overview
11
11
years of professional experience
Work History
Team Lead
Officepartners360 (OP360) Inc.
09.2018 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Customer Service Representative
24/7 Phils Inc.
09.2016 - 09.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
Customer Service Representative
Teletech Customer Care Management
03.2014 - 05.2016
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Bachelor of Science - Information Technology
University of San Jose Recoletos
Cebu City03-2005
Timeline
Team Lead
Officepartners360 (OP360) Inc.
09.2018 - Current
Customer Service Representative
24/7 Phils Inc.
09.2016 - 09.2018
Customer Service Representative
Teletech Customer Care Management
03.2014 - 05.2016
Bachelor of Science - Information Technology
University of San Jose Recoletos
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