CAMILLE NUGUID
Manila, Metro Manila
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Member Services at Centene
C3 Customer Contact Channels
Taguig City, Metro Manila, Philippines
02.2022 - 02.2025
- Monthly premium and past due balance collection.
- Submitting appeals, disputes, and claims; reviewing denied and unpaid claims.
- Checked patient's authorization status.
- Checked patient's eligibility and benefits.
- Assisting the member with all workload assigned to us and making sure to address all patients' concerns before the end of our shift.
- Calling the provider's office to set up an appointment on behalf of the patient.
- Modifying Demographics.
Collections Agent at Barclays Bank
West Contact Center
Makati City, Metro Manila, Philippines
08.2017 - 01.2022
- Catering 3 months to 1 year delinquent accounts.
- Waiving late fees.
- Enrolling clients in hardship plans.
- Tagging reported unemployment accounts.
- Tagging reported incarcerated accounts .
- Tagging accounts as DNC if requested.
Graphic Designer / E-Commerce Associate
Champion Biotech and Pharma Corporation
Quezon City, Metro Manila, Philippines
03.2015 - 04.2017
- Developed creative design for print materials, brochures, banners, and signs.
- Conceptualized creative designs for print materials, banners, and signs.
- Collaborated with graphic designers to develop visually appealing content that increased brand awareness.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
- Resolved customer inquiries promptly and professionally, earning positive reviews and repeat business from satisfied customers.
Education
Tertiary - Computer Technician
St. Matthew of Blumentritt Institute of Technology
Blumentritt, Santa Cruz, Manila01.2013
Secondary -
Jose Abad Santos High School
Numancia St. Binondo, Manila01.2011
PRIMARY EDUCATION -
Gregorio Del Pilar Elementary School
Jose Abad Santos St, Tondo, Manila01.2007
Skills
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Computer skills
- Active listening
- Problem resolution
- Multitasking Abilities
- Teamwork and collaboration
- Customer service
- Hipaa Certified
- Problem-solving
Personal Information
- Age: 30
- Date of Birth: February 06,1995
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
Additional Information
• Rene Sarza Jr.
Customer Service Representative
09564698130
• Shayne Ortiz
Supervisor
09568077758
• Charlie Cervantes
Customer Service Representative
09774570323
Timeline
Member Services at Centene
C3 Customer Contact Channels
02.2022 - 02.2025
Collections Agent at Barclays Bank
West Contact Center
08.2017 - 01.2022
Graphic Designer / E-Commerce Associate
Champion Biotech and Pharma Corporation
03.2015 - 04.2017
Tertiary - Computer Technician
St. Matthew of Blumentritt Institute of Technology
Secondary -
Jose Abad Santos High School
PRIMARY EDUCATION -
Gregorio Del Pilar Elementary School