A hands on and very capable Area Manager. I am competent across all areas of stores and office operations including HR related operation execution and special project. I have an experience on handling and training people. I am a good planner and communicator with a positive attitude who will always make sure that all aspect of operations is in highest possible standards. I have a track record of delivering a robust service, improving the effectiveness of all my deliverables including verification on stores safety protocol , monitoring project performance and consistent implementation of all KPI's beyond my control.
A. Train, and supervise staff to ensure high performance.
B. Supervise overall operation when Store Manager is not around.
C. Foster a positive work environment and resolve employee conflicts. .
D. Analyze sales data and customer feedback to identify opportunities for growth.
E. Ensure excellent customer service by setting standards and leading by example
F. Address customer complaints and feedback promptly and effectively.
G. Create a welcoming shopping experience to enhance customer loyalty.
H. Ordering, receiving, and stocking merchandise.
I. Ensure the store layout and displays are appealing and aligned with brand guidelines.
J. Monitor daily operations to identify and resolve any issues promptly.
K. Provide regular reports on sales, inventory, and staff performance to upper management.
L. Communicate effectively with team members and management to ensure alignment on goals.
A. Developed long-term training strategies for new and existing employees across multiple departments.
B· Documented participant attendance, engagement and progress.
C· Created successful training courses based on evaluation of trainee needs.
D· Provided additional materials to enhance training.
E· Completed frequent assessments of training materials, structure and success rates in order to enhance programme.
F· Mentored learners to build subject confidence and competence.
G· Engaged employees in new learning and development schemes.
A. Follow and achieve department monthly sales quota monthly
B. Actively seek out customers in store
C. Process POS (point of sale) purchases
D. Build productive trust relationships with customers
E. Remain knowledgeable on products offered and discuss available options
F.Cross sell products
A. Trained new team members in cash register operation, stock procedures and customer service.
B. Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
C.Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
D.Maintained neat and clean shop floor and storage areas.
E. Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
F. Manage inquiries in Birthday Party and Booking.
H.Increased customer satisfaction by providing efficient and friendly service at the counter.
I.Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
MS Office
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