Camel Bercero
Summary
Results-driven Staffing Specialist with expertise in assignment and compliance management. Proven skills in client engagement and shift coordination, enhancing operational efficiency through effective communication. Experienced in addressing high-volume queries and managing relationships, dedicated to driving organisational success and improving service delivery.
Overview
7
7
years of professional experience
Work History
English Client Success Representative
TRT Colombia
Medellin, Colombia
07.2025 - 08.2026
- Managed customer enquiries and provided detailed information on services to enhance satisfaction.
- Conducted regular follow-up with clients to gauge satisfaction and identify additional needs.
- Demonstrated strong communication and time management skills to meet and exceed sales targets.
- Demonstrated strong communication and time management skills to meet and exceed sales targets.
- Maintained accurate records of customer interactions, orders, and accounts for audit purposes.
- Documented orders and coordinated deliveries, taking into account customer requests.
Staffing Specialist
Firstcall Nursing Services
01.2024 - 06.2025
- Responded to staffing requests, shift cancellations, and urgent coverage needs to maintain service continuity.
- Assigned staff based on qualifications, preferences, and compliance to ensure optimal placement.
- Maintain ongoing communication with healthcare facility administrators.
- Maintain up-to-date records of staff availability, credentials, and performance.
Track timesheets, incident reports, and regulatory documents for audits and billing.
Executive Assistant
Astra
07.2023 - 01.2024
- Managed client calls and coordinated appointment bookings.
- Ensured appointment clarity by sending confirmation emails and calendar invites to clients.
- Booked clients based on conversation outcomes.
- Prepared and sent contracts to clients for review and approval.
- Maintained GHL pipelines.
- Expanded network through outreach via LinkedIn, email, social connections, and cold calling.
Customer Service Representative
Panasiatic Solutions, Transcom and Iqor Bacolod
02.2020 - 06.2023
- Maximised customer satisfaction by resolving service issues promptly.
- Resolved customer service enquiries with speed and accuracy.
- Managed high-volume telephone calls to effectively resolve customer queries.
- Guided customers through product-related questions, feedback and complaints.
Education
Negros Occidental High School
Cadiz City, PhilippinesSkills
- Client engagement
- Customer service excellence
- Inquiry resolution
- Customer support
- Appointment scheduling
- Scheduling logistics
- Workforce allocation
- Compliance management
- CRM implementation
- Time management
- Communication skills
- Problem solving
- Computer expertise
- Flexible schedule
- Product and service knowledge
Education
other
Timeline
English Client Success Representative
TRT Colombia
07.2025 - 08.2026
Staffing Specialist
Firstcall Nursing Services
01.2024 - 06.2025
Executive Assistant
Astra
07.2023 - 01.2024
Customer Service Representative
Panasiatic Solutions, Transcom and Iqor Bacolod
02.2020 - 06.2023
Negros Occidental High School