Overview
Work History
Education
Skills
Timeline
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Calvin Judiel Olaez

MSP / Systems Analyst Support / IT Service Desk
Caloocan

Overview

9
9
years of professional experience
3
3
years of post-secondary education

Work History

Systems Analyst Support / MSP

Emapta Versatile Services
07.2023 - Current
  • Manage corporate systems
  • Ticket monitoring
  • Oracle ERP user account management
  • Oracle ERP Cost Center Management
  • CRM user account management
  • Active directory user account management
  • Exchange online Hybrid and On Premise Mailbox management
  • Windows server update services
  • Windows general troubleshooting

Assistant Systems Engineer

TATA Consultancy Services
06.2022 - 07.2023
  • SAP GRC Support Identity management
  • Ticket monitoring
  • Manage active directory (Password reset and unlock account)

Service Desk Analyst

ATOS Information Technology Inc.
02.2019 - 12.2020
  • Attend to end-users concern via phone, chat or email.
  • Create a ticket, Troubleshoot, and resolve or transfer to the appropriate support group.
  • Ticket monitoring in ServiceNow
  • Trouble shooting for mac and windows via remote session.
  • Active Directory Password reset and Removing or adding group membership
  • Microsoft exchange, enabling and disabling active sync.

Tier 2 Remote Desktop support

Reimage Philippines
04.2017 - 01.2019
  • Windows, Microsoft office, and other application troubleshooting.
  • Setting up bootable USB and OS re-installation over the phone.
  • Printer installation.
  • Maintain FCR and SLA.
  • Remote desktop support

Remote Desktop Support

SITEL Philippines
01.2016 - 07.2016
  • Fix windows computer issues promptly via remote access.
  • Multi-tasking, handling simultaneous clients via a remote session, Max of 8 clients at the same time.

Education

Bachelor of Science - Information Technology

Informatics
04.2013 - 04.2016

Skills

Computer proficiency

Communication skills

People skills

Computer Hardware proficiency

Active Directory

Exchange Admin

Oracle ERP User management

SAP User Management

Timeline

Systems Analyst Support / MSP

Emapta Versatile Services
07.2023 - Current

Assistant Systems Engineer

TATA Consultancy Services
06.2022 - 07.2023

Service Desk Analyst

ATOS Information Technology Inc.
02.2019 - 12.2020

Tier 2 Remote Desktop support

Reimage Philippines
04.2017 - 01.2019

Remote Desktop Support

SITEL Philippines
01.2016 - 07.2016

Bachelor of Science - Information Technology

Informatics
04.2013 - 04.2016

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Calvin Judiel OlaezMSP / Systems Analyst Support / IT Service Desk