Calvin Judiel Olaez
MSP / Systems Analyst Support / IT Service Desk
Caloocan
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Systems Analyst Support / MSP
Emapta Versatile Services
07.2023 - Current
- Manage corporate systems
- Ticket monitoring
- Oracle ERP user account management
- Oracle ERP Cost Center Management
- CRM user account management
- Active directory user account management
- Exchange online Hybrid and On Premise Mailbox management
- Windows server update services
- Windows general troubleshooting
Assistant Systems Engineer
TATA Consultancy Services
06.2022 - 07.2023
- SAP GRC Support Identity management
- Ticket monitoring
- Manage active directory (Password reset and unlock account)
Service Desk Analyst
ATOS Information Technology Inc.
02.2019 - 12.2020
- Attend to end-users concern via phone, chat or email.
- Create a ticket, Troubleshoot, and resolve or transfer to the appropriate support group.
- Ticket monitoring in ServiceNow
- Trouble shooting for mac and windows via remote session.
- Active Directory Password reset and Removing or adding group membership
- Microsoft exchange, enabling and disabling active sync.
Tier 2 Remote Desktop support
Reimage Philippines
04.2017 - 01.2019
- Windows, Microsoft office, and other application troubleshooting.
- Setting up bootable USB and OS re-installation over the phone.
- Printer installation.
- Maintain FCR and SLA.
- Remote desktop support
Remote Desktop Support
SITEL Philippines
01.2016 - 07.2016
- Fix windows computer issues promptly via remote access.
- Multi-tasking, handling simultaneous clients via a remote session, Max of 8 clients at the same time.
Education
Bachelor of Science - Information Technology
Informatics
04.2013 - 04.2016
Skills
Computer proficiency
Communication skills
People skills
Computer Hardware proficiency
Active Directory
Exchange Admin
Oracle ERP User management
SAP User Management
Timeline
Systems Analyst Support / MSP
Emapta Versatile Services
07.2023 - Current
Assistant Systems Engineer
TATA Consultancy Services
06.2022 - 07.2023
Service Desk Analyst
ATOS Information Technology Inc.
02.2019 - 12.2020
Tier 2 Remote Desktop support
Reimage Philippines
04.2017 - 01.2019
Remote Desktop Support
SITEL Philippines
01.2016 - 07.2016
Bachelor of Science - Information Technology
Informatics
04.2013 - 04.2016