Calvin Dabu
Customer Support Representative.
Antipolo City
Summary
I am a confident individual who has excellent communication skills and the ability to inspire those around me. I am attentive, initiative-taking, enthusiastic, and fast- learner. I am very interested in exploring employment opportunities with your company and feel that I can make a significant contribution to your mission.
Overview
2026
2026
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Phone Screener
ManpowerGroup
- Protected confidentiality of data by using security techniques.
- Developed training materials for new screeners on best practices, improving overall team efficiency and consistency in evaluation methods.
- Evaluated pre-employment assessments results to ensure proper alignment between candidate skills and position requirements.
- Checked equipment during each shift to assess functionality.
Credit Loan Verifier
Balboa Digital
- Updated internal databases regularly with verified information, facilitating easy access for all team members involved in the process.
- Conducted outbound calls using tools provided by the company such as ViciDial Auto-dial System to affirm potential leads for arrears and credit services.
- Confirming the accuracy of customer information such as financial details and eligibility.
- Screening interview to ensure the customer's eligibility for the leading criteria of the company.
Sales Agent
GlobalTel Philippines
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Achieved top performer status within the company due to consistent high sales numbers.
- Achieved or exceeded company-defined sales quotas.
Customer Service Teammate
TaskUs
02.2024 - 04.2025
- Reduced average call duration by utilizing active listening skills and quickly identifying critical information needed for issue resolution.
- Mentored junior staff members, sharing best practices for effective communication and problem-solving techniques.
- Developed strong relationships with clients by understanding their needs and providing personalized solutions.
- Managed high call volume, prioritizing tasks to ensure timely assistance for all customers.
- Implemented new strategies to reduce wait times and improve overall caller experience.
Education
No Degree - Computer Engineering
Institute of Creative Computer Technology Colleges
Antipolo City, Province Of Rizal, Philippines 04.2022 - 01.2023
General Academic Strand - undefined
Holy Spirit Integrated School
01.2020 - Current
Junior High School - undefined
Holy Spirit Integrated School
01.2016 - 01.2020
Skills
- Familiar with Internet Application and MS Office
- Committed to ongoing learning and career development
- Excellent Communication Skills
- Background checks
- Analytical mindset
Timeline
Customer Service Teammate
TaskUs
02.2024 - 04.2025
No Degree - Computer Engineering
Institute of Creative Computer Technology Colleges
04.2022 - 01.2023
General Academic Strand - undefined
Holy Spirit Integrated School
01.2020 - Current
Junior High School - undefined
Holy Spirit Integrated School
01.2016 - 01.2020
Phone Screener
ManpowerGroup
Credit Loan Verifier
Balboa Digital
Sales Agent
GlobalTel Philippines
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