Alvin June Calidguid
Customer Service Representative
Bago City , Negros Occidental
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Overview
7
7
years of professional experience
Work History
Part Time - Real Estate $ Loan Cosiladator Agent
Avantage
09.2023 - Current
- Informed clients of policies and procedures.
- Adopted customer feedback in process and system improvement initiatives.
- Processed customer orders quickly and accurately for timely delivery.
- Verified and improved quality standards by analyzing customer service metrics.
- Obtained client information by answering telephone calls.
- Advised customers about new products and assisted customers in determining best product for needs.
Medical Biller
Zotec Partners
09.2023 - Current
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Adhered to established standards to safeguard patients' health information.
- Liaised between patients, insurance companies, and billing office.
- Prepared billing statements for patients and verified correct diagnostic coding.
SK CHAIRMAN
Barangay Calumangan - LGU
06.2018 - 10.2023
- Researched and prepared semi-annual equipment and inventory reports as well as annual legislative reports, translating complex data for audiences.
- Managed workflow and calendars of Chairman's office to support meeting planning and development.
- Helped record, compile, summarize and analyze data.
- Established and maintained risk management system to identify and minimize potential risks.
- Oversaw restructuring of financial systems, resulting in increased profitability and operational output.
- Spearheaded development and implementation of corporate governance strategies, confirming compliance with regulations at all times.
Billing and Technical Representative
Transcom Worlwide
09.2020 - 08.2023
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Developed diagrams to describe and lay out logical operational steps.
- Troubleshot systems comprised of security alarms and Internet connectivity.
Airport Staff
Cebu Pacific Air
08.2017 - 06.2018
- Proven ability to develop and implement creative solutions to complex problems.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Passionate about learning and committed to continual improvement.
- Applied effective time management techniques to meet tight deadlines.
Education
Master of Science - Hospitality Management
04.2001 -
Bachelor of Science - Tourism Management
04.2001 -
Skills
Lead Prospecting
Contract Negotiations
Marketing Management
Schedule Management
Internet Savvy
Conflict Resolution
Financial Document Preparation
Recordkeeping Proficiency
Flexible Schedule
Customer Needs Determination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Part Time - Real Estate $ Loan Cosiladator Agent - Avantage
09.2023 - Current
Medical Biller - Zotec Partners
09.2023 - Current
Billing and Technical Representative - Transcom Worlwide
09.2020 - 08.2023
SK CHAIRMAN - Barangay Calumangan - LGU
06.2018 - 10.2023
Airport Staff - Cebu Pacific Air
08.2017 - 06.2018
La Consolacion College - Bacolod - Master of Science, Hospitality Management
04.2001 -
Visayan Maritime Academy - Bachelor of Science, Tourism Management
04.2001 -