Caezar Banez
Independent Contractor
Rizal
Summary
Competent Accounts Receivable Specialist bringing 10 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service, and applying payments. Recognized for effective leadership with consistent achievement of objectives.
Skilled professional with experience in collections, customer service, and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in a timely manner.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
21
21
years of professional experience
Work History
Collections Analyst
Bobtail
12.2022 - 4 2024
- Responsible for monitoring Broker Accounts, Collections of Receivables
- Manage account portfolio on a monthly basis and making sure that all invoices are timely paid
- Review invoices for possible fraud
- Providing resolution for invoices not being paid due to client concerns such as incorrect pricing, damaged goods and disputes in general.
Billing Clerk
RSM
07.2022 - 11.2022
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Executed billing tasks and recorded information in company databases.
- Generated daily, weekly, and monthly reports for the billing department.
B2B Cash Collections Specialist
Dexcom
06.2019 - 04.2022
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collection situations.
- Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
Collections Coordinator
Cardinal Health
03.2017 - 05.2019
- Reduce delinquency on assigned accounts by frequently contacting customers
- Reconcile customer accounts to help resolve disputes and reduce unapplied cash
- Manage held orders on high risks accounts and implement payment plans as needed
- Properly document contacts, disputes and promises to pay in the collection system
- Communicate and follow up with other departments to help customers resolve issues
- Meet defined department goals including activity, quality and volume metrics
- Process EFT and credit card payments.
Collections Specialist
CBE Companies
04.2014 - 02.2017
- Up sell Contract Recovery for successful Winback Customers
- Maintained compliance with state and federal regulations during all collection activities, ensuring ethical business practices.
- Provides account receivable management and debt collections
- Includes inbound and outbound calls
- Process payment plans for consumers and formulate the best solution they can get.
- Used skip tracing and other techniques to locate debtors.
- Processed payments and applied to customer balances.
Accounts Receivable Specialist
Concur
01.2010 - 1 2014
- SAP and Salesforce Knowledgeable
- Making outbound calls to negotiate and discuss account and subscription renewals
- Success will be measured on Sales, daily call count, success ratio, and customer satisfaction
- Manage annual renewals for existing customers
- Responsible for maintaining a strong relationship with customers and coordinating with internal account executives
- Prepare and distribute annual renewals for 300+ customers as well as required reports for internal teams and meetings
- Partner with internal business groups to resolve outstanding cash collection matters.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
Phone Banker Associate
HSBC
07.2005 - 02.2009
- Phone Banker Associate
- Card Services features upselling
- Front-end/ Back-end collections: offering manageable solutions to help customers reach their current status
- Productivity focused and results-oriented - researching of customer's account history and transactions
- Offers different payment arrangements, request for statements, while maintaining good relationship with the customers.
Administrative Clerk
Civil Aviation Authority of the Philippines
05.2002 - 06.2005
- Responsible for performing clerical and administrative duties in an office setting
- Assists executive assistants and secretaries by sorting mail, filing, answering phones, greeting clients, scheduling meetings, and restocking supplies.
Education
Bachelor of Science - Air Transportation
PATTS College of Aeronautics
1997.01 - 2001.05
High School Diploma -
Colegio San Agustin-Binan
Southwoods , Laguna 1992.01 - 1997.05
Skills
Finance
English
Attention to Detail
Strong Communication Skills
Debt recovery expertise
Goal Oriented Approach
Account Monitoring
Debt Repayment Negotiation
Continuous Improvement
Conflict Resolution
Problem Identification
Reliability
Task Prioritization
Analytical Skills
Timeline
Collections Analyst
Bobtail
12.2022 - 4 2024
Billing Clerk
RSM
07.2022 - 11.2022
B2B Cash Collections Specialist
Dexcom
06.2019 - 04.2022
Collections Coordinator
Cardinal Health
03.2017 - 05.2019
Collections Specialist
CBE Companies
04.2014 - 02.2017
Accounts Receivable Specialist
Concur
01.2010 - 1 2014
Phone Banker Associate
HSBC
07.2005 - 02.2009
Administrative Clerk
Civil Aviation Authority of the Philippines
05.2002 - 06.2005
Bachelor of Science - Air Transportation
PATTS College of Aeronautics
1997.01 - 2001.05
High School Diploma -
Colegio San Agustin-Binan
1992.01 - 1997.05
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