Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
CAEL GABRIEL

CAEL GABRIEL

Ternate, Cavite

Summary

Has an extensive experience with direct customer service and resolving customer's concern in a timely manner.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Teleperformance
10.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Everise Ltd
09.2023 - 06.2024
  • Took inbound calls for a US Telco Company

Customer Service Representative

Afni Philippines
01.2023 - 05.2023
  • Frontline agent for a US healthcare account
  • Email support for passengers regarding their airline flight concerns

Customer Service Representative

Alorica Philippines
08.2021 - 12.2022
  • Worked as a frontline agent for a US Telco Company
  • Mentored agents to know account specific processes

Education

Graduate -

Ternate West National High School
04-2014

Skills

  • Customer Service
  • Problem Solving
  • Creativity
  • Leadership
  • Team Management

Timeline

Customer Service Representative

Teleperformance
10.2024 - Current

Customer Service Representative

Everise Ltd
09.2023 - 06.2024

Customer Service Representative

Afni Philippines
01.2023 - 05.2023

Customer Service Representative

Alorica Philippines
08.2021 - 12.2022

Graduate -

Ternate West National High School
CAEL GABRIEL