Hi, I’m
Jaime Cabusas Jr
IT Support
Quezon,NCR
Summary
- Knowledgeable Onsite Engineer offering onsite and remote support to end-users. Strong technical background with specialized experience in designing and deploying network LAN, WAN, firewall and VPN solutions across global infrastructure. Leader in driving technology solutions and improvements.
- Dedicated IT professional highly effective at maintaining and installing software and hardware for laptop and desktop computers. Experience working in corporate and retail environments.
Overview
8
years of professional experience
1
Certification
Work History
Majorel Philippines
IT Field Support
07.2017 - Current
Job overview
- Secondary back up for VLAN change Solarwinds monitoring and adding simple devices Limited access in Cisco Umbrella (view only) Has been involved with Change Management Request Supporting different Clients on their web tools and Applications Coordinating on various Vendor for any IT equipment purchase Desktop monthly patch update Asset inventory
Chevron Holdings Inc
Network Analyst
03.2016 - 12.2016
Job overview
- I do monitoring and coordinating issues with other team using different tools as follow: Voyence,Cisco ACS, SNCS tool, BMC Remedy,Solarwinds,Algosec etc.
Manulife BPO Philippines, CSC FS
Field Service Engineer
08.2013 - 03.2015
Job overview
- Under Accent Micro Tech
- Assisting user on their issue regarding with the software, network and hardware problems
- Provide technical support for various software programs (Lotus Notes,
- Icrosoft Office, and Microsoft Outlook – Client and OWA) Maintains operations by monitoring error and stoppage messages; observing peripheral equipment; entering commands to correct errors and stoppages; reloading paper; making adjustments in process; notifying supervisor for additional resources
- Maintains client confidence and protects operations by keeping information confidential Provide site technical support/assistance for configuration, installation and troubleshooting of desktop, laptops and related peripherals.
Accentue Philippines, Accent Micro Technologies Inc
Level 2 Support Engineer
11.2012 - 07.2013
Job overview
- Provide support to the project regarding hardware/software problems Troubleshooting via phone using remote desktop Assisting user on how to use their devices Installing LAN cables and layouting
Accent Micro Technologies Inc
Technical Support Specialist
04.2011 - 10.2011
Job overview
- Provide site technical support/assistance for configuration, installation and troubleshooting of desktop, laptops and related peripherals
- Provides support for basic connectivity and local access to network services
- Provide technical support for various software programs (Lotus Notes,
- Icrosoft Office, and Microsoft Outlook – Client and OWA) Provide technical support by phone to vendor partners
- Escalate Hardware/Software problems when required via ticketing system to the proper department
- Document all service and incident request in ticketing system
- Work with e-mail using Outlook Web App (OWA)
Education
Daniel Maramba National High SchoolSta. Barbara Pangasinan
High School from High School
04.1998 - 07.2004
Colegio De DagupanDagupan City
Bachelor of Science from Computer Engineering
08.2004 - 07.2011
Skills
IT support
On-Site Technical Support
Onsite customer support
Network support
LAN/WAN
Skilled in Hardware
Network performance monitoring
Virtual private networks
Networking and routing protocol expertise
UAT support
Maintenance and troubleshooting
Certification
CCNA - Cisco Certified Network Associate
Timeline
CCNA - Cisco Certified Network Associate
03-2021
IT Field Support
Majorel Philippines
07.2017 - Current
Network Analyst
Chevron Holdings Inc
03.2016 - 12.2016
Field Service Engineer
Manulife BPO Philippines, CSC FS
08.2013 - 03.2015
Level 2 Support Engineer
Accentue Philippines, Accent Micro Technologies Inc
11.2012 - 07.2013
Technical Support Specialist
Accent Micro Technologies Inc
04.2011 - 10.2011
Colegio De Dagupan
Bachelor of Science from Computer Engineering
08.2004 - 07.2011
Daniel Maramba National High School
High School from High School
04.1998 - 07.2004