Khalil Ibrahim Ahli
Dubai
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Processing Manager
NETWORK INTERNATIONAL
10.2016 - 12.2024
- Upload activity, prepare settlement, reconcile and share with third party clients.
- Coordinating with Third party clients for fund Transfer.
- handle third party complaints and issue.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt new situations.
- Excellent communication skills, both verbal and written.
- Providing support and guidance as and when required.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Attentive to details while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Implemented comprehensive quality control measures, significantly reducing instances of errors in issued documents.
- Provided exceptional customer service by addressing applicant inquiries promptly and professionally, fostering a positive experience for all involved parties.
- Reduced processing time for applications by optimizing workflow and prioritizing tasks accordingly.
- Assisted in the training of new hires, sharing expertise to ensure consistent quality across the team's work output.
- Meticulously tracked application status through completion, keeping clients informed throughout the entire process.
- Identified areas for improvement within the issuing process, proposing actionable solutions that led to enhanced operational efficiency.
- Managed high volumes of requests under tight deadlines without compromising on accuracy or quality of work delivered.
- Established strong relationships with clients through clear communication channels and proactive updates on application progress.
- Conducted thorough verification of applicants' information, minimizing errors in issued documents.
Team Leader Card Operations (DEBIT CARD DEPARTMENT)
NATIONAL BANK OF DUBAI /NETWORK INTERNATIONAL
04.2006 - 10.2016
- Posting transactions using BANCS and FINACLE system, changing cash limit, resolving CRM and Email complaints, issuing new ATM cards, handling accounts in settlement for Merchant Drafts, and Payroll processing.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Assisted clients with issues or requests and mentored employees on customer service techniques.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Processing Specialist
NBD Head Office, JERSEY BRANCH
04.2004 - 04.2006
- Handled Jersey FIXED DEPOSITS for high net worth customers and provided support to internal customers.
- Collaborated with other departments to resolve issues related to document issuance, promoting smooth interdepartmental relations.
- Provided exceptional customer service by addressing applicant inquiries promptly and professionally, fostering a positive experience for all involved parties.
- Implemented comprehensive quality control measures, significantly reducing instances of errors in issued documents.
- Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.
- Worked to meet or exceed targets as defined in sales incentive plan and assigned by insurance manager.
Education
Higher Banking Diploma -
Emirates Institute For Banking And Financial Studies
12.2007
Banking Diploma -
Emirates Institute for Banking and Financial Studies
05.2006
Skills
- Excellent in speaking and writing English and Arabic
- Strong attention to detail
- Leadership Qualities
- Effective Decision Making
- Document Verification
- Teamwork and Collaboration
- Problem-Solving
- Team motivation
- Attention to Detail
- Positive Attitude
- Quick Learner
Personal Information
- Date of Birth: 04/15/82
- Nationality: UAE National
Training
- Advanced Information Security Training, 03/04/20
- Anti-Bribery and Anti-Corruption Training, 01/08/20
- Sanctions and Embargoes, 09/12/19
- Business Continuity Management Training Program, 07/03/19
- AML and CTF Training Program, 04/04/19
- Payment Card Industry - Data Security Standard, 12/18/18
- Information Security Training, 10/25/18
- Operational Risk Management Training, 07/19/18
- Anti-Bribery and Anti-Corruption Training, 06/05/18
- Coaching & Feedback, 03/25/14
- Value Stream Mapping, 11/20/13
- Six Sigma-Green Belt, 09/12/08
References
To be furnished upon request.
Contact
Dubai, U.A.E 47660
Physicalhealth
POD
Timeline
Processing Manager
NETWORK INTERNATIONAL
10.2016 - 12.2024
Team Leader Card Operations (DEBIT CARD DEPARTMENT)
NATIONAL BANK OF DUBAI /NETWORK INTERNATIONAL
04.2006 - 10.2016
Processing Specialist
NBD Head Office, JERSEY BRANCH
04.2004 - 04.2006
Higher Banking Diploma -
Emirates Institute For Banking And Financial Studies
Banking Diploma -
Emirates Institute for Banking and Financial Studies
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