John Nicol Paras
customer service
Bolocboloc,Negros Oriental
Summary
known for delivering exceptional service and personalized solutions, excels in fastpaced environments and is committed to continuous growth and excellence
Overview
12
12
years of professional experience
Work History
Experienced Travel Consultant Insurance and Ticket Sales
Student Universe / Flight Center Group Inc.
11.2022 - 10.2024
- Promoted and sold discounted travel services, including flights, accommodations, and train passes, catering to the needs of a diverse customer base, including students, professionals, and leisure travelers.
- Promoted and sold comprehensive travel insurance policies that offered coverage for health, travel delays, trip cancellations, lost luggage, and emergency evacuation, tailored to meet the needs of both students and all legal-age travelers.
- Assisted clients with booking flight tickets, ensuring the best possible options based on their preferences and budgets.
- Provided expert advice on travel insurance options, recommending suitable coverage for each customer's needs.
- Identified and suggested the most cost-effective flight fares, helping customers save money while ensuring their travel requirements were met.
- Delivered exceptional customer service, fostering long-term client relationships and generating repeat business.
Customer Service Representative | Technical Specialist | Sales
Red Pocket Mobile
12.2021 - 11.2022
- Provided expert technical support to customers for mobile device troubleshooting, account management, and plan adjustments, ensuring a seamless customer experience for users of Red Pocket Mobile services.
Customer Service Representative | Technical Specialist | Sales
Qualfon Dumaguete
02.2013 - 11.2021
- Promoted and sold mobile phone plans and devices for Net10, Straight Talk, and Tracfone, targeting a broad customer base, including budget-conscious consumers and businesses seeking affordable mobile solutions.
Education
BS - undefined
Criminology
01.2012
Skills
- Known for delivering exceptional service and personalized solutions
- Excels in fast-paced environments
- Committed to continuous growth and excellence
Accomplishments
2016 Qualfon Top Agent of the Year
Timeline
Experienced Travel Consultant Insurance and Ticket Sales
Student Universe / Flight Center Group Inc.
11.2022 - 10.2024
Customer Service Representative | Technical Specialist | Sales
Red Pocket Mobile
12.2021 - 11.2022
Customer Service Representative | Technical Specialist | Sales
Qualfon Dumaguete
02.2013 - 11.2021
BS - undefined
Criminology