Byron Del Rosario
Supervisor
Porac
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Team Leader
Alorica
Clark
01.2020 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Implemented new working processes to deliver multiple improvements.
Education
Bachelor of Science - Tourism Management
Holy Angel University
Angeles City, Philippines 03.2013 - 10.2018
Skills
Teambuilding
undefinedTimeline
Team Leader
Alorica
01.2020 - Current
Bachelor of Science - Tourism Management
Holy Angel University
03.2013 - 10.2018
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